FAQs • Onslow County, NC • CivicEngage

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Animal Services Adoption Process

1. Where are you located?: Onslow County Animal Services is located at 244 Georgetown Rd. Jacksonville, NC

Administrative Hours: Monday- Friday 8:00am - 5:00pm. Please call 910-937-1164 to speak with a staff member.

Adoption Hours: Tuesday - Friday: Noon - 4:30pm Saturday: 10:00am - 3:30 pm. An approved application is required for all adoptions. To view all adoptable animals, please visit our Adoptable Animals albums on our website: https://www.onslowcountync.gov/186/Animals To begin the application process, please click on the photo of an adoptable animal and click on the orange box. Applications may be completed and submitted online. Please monitor your email for approval, generally within 24 hours of receipt. Applications are general applications and are not specific to an animal. Only one application should be submitted. Once approved, please call 910-937-1164 after 8:00am Tuesday - Friday and after 10:00am to schedule an appointment.

For animal reclaim, surrender or all other questions, please call 910-937-1164 during administrative hours.

Our Rabies Vaccination Clinic is offered, by appointment, Wednesday, Thursday & Friday. Please call 910-937-1164 Tuesday-Friday to schedule.

For Animal Control Emergencies or concerns, please call 910-455-0182 and select the option for dispatch.

3. I would like to adopt. What is the process?: Thank you for choosing adoption! To view all adoptable animals, please visit our website at https://www.onslowcountync.gov/186/Animals . Interested in adopting? Please call 910-937-1164 after 8:00am Tuesday - Friday and after 10:00am Saturday to schedule an appointment. Adoption appointments are available between 12:00pm and 3:30pm Tuesday - Friday and 10:30am to 3:30pm Saturday. During your appointment, you will be given time to interact with our animals to find the perfect fit. Staff is always happy to answer any questions you may have and try to assist you in finding a good match. Once you have selected your new furry family member, we will need you to complete an adoption contract. Cash and cards are accepted for adoption fee payment, and a valid drivers license/military ID is required. Adopters must be at least 18 years of age. Adoption fee for dogs over 6 months is $140 and includes core vaccinations, 30-day flea & tick treatment, basic dewormer, heartworm test, spay/neuter and microchip. Puppies under 6 months are $195. All cat/kitten adoptions are $50 and include core vaccinations, 30-day flea & tick treatment, basic dewormer, spay/neuter and microchip. Once the contract is complete, you may bring your new friend home!

4. What are the adoption fees?

Dog adoption fee, age 6 months and up: $140 Puppies under 6 months: $195 Cat/Kitten adoption fee: $50

Adoption fee for dogs and cats includes initial core vaccinations, spay/neuter and microchip.

Additional Adoption Fees:

Small Animals: $15

Rabbits/Pot Belly Pigs: $25 Ferrets, Horses and Goats: $50 Non-fowl birds: $25 Fowl: $5.00

Cash, credit and debit payments are accepted.

5. How do I volunteer?

Due to Covid-19, our volunteer program is currently suspended. Please keep an eye on the website as well as our Facebook page "Onslow County Animal Services" for any new information and changes.

Please contact program coordinator Jennifer Monteforte at ocasvol@onslowcountync.gov with any questions regarding the volunteer program.

a volunteer application

6. Do you accept donations?: Onslow County Animal Services accepts a variety of donated items via direct shipment to the shelter at 244 Georgetown Road, Jacksonville NC 28540 or by no-contact drop-off (for your safety) during business hours. Please call 910-937-1164 for assistance. For our wish list of most-needed items, please email: animalservices@onslowcountync.gov. We are grateful for all donations!

7. How can I become a foster?: OCAS is always looking for new fosters to help care for our shelter friends most in need. If you wish to become a foster, you may complete an application at the shelter, or request an application via email to OCASFOSTER@onslowcountync.gov

8. Do you provide vaccinations to the public?

Rabies Clinic Flyer

OCAS provides a one-year rabies vaccination to the public every Wednesday, Thursday and Friday by appointment. The cost is $10 which may be paid by cash or card. Animals must be at least 4 months of age. A rabies tag and vaccination certificate will be provided. NC law requires a valid rabies tag to be worn on the collar.

We do not provide any additional vaccinations or boosters.

Appointments are limited. Please call 910-937-1164 to schedule appointment.

9. Do you provide spay/neuter services to the public?: While all adopted animals are fixed prior to leaving the facility, OCAS does not provide spay/neuter services to the public. For more information on spay/neuter resources, please call 910-937-1164 or visit https://www.onslowcountync.gov/2129/Low-Cost-SpayNeuter-Resources

10. Where can I view Onslow County Ordinances?: To view the 2018 Onslow County Code of Ordinances regarding animals, please click here.

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Asset & Facilities Management

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1. Who should I contact if I need a permit?: Contact the Planning and Zoning Department.

2. Who should I contact if my named road sign is missing / damaged?: To have a work order generated for repair or replacement of the county road name sign, please complete the Road Sign Replacement Form.

3. Who should I contact if the county road is damaged and needs to be repaired?: Contact the North Carolina Department of Transportation.

4. Who should I contact if the roadway ditch is causing flooding on my property?: Contact the North Carolina Department of Transportation.

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Board of Elections

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1. Can anyone vote in a primary election?: If you are a registered voter, you may vote in the primary of your registration. Unaffiliated voters have a choice of which ballot they wish to receive, but may only pick one ballot.

For more information on specific elections, please visit the Types of Elections page.

2. Can I transfer my registration from another state?: No, you must re-register in North Carolina (cancellation of your prior registration will be part of the process).

For more information including registration forms, please visit the Register to Vote page.

3. Do I have to register for each election?: No. If you have not moved and you vote at least once every 4 years, registration qualifies you to vote in all elections in which you are eligible.

For more information including registration forms, please visit the Register to Vote page.

4. Do I have to register with a party affiliation?: In North Carolina there are three recognized parties (Democratic, Republican, and Libertarian), but the voter has the option to register Unaffiliated.

For more information including registration forms, please visit the Register to Vote page.

5. Do I need special information to register?: You must furnish your full legal name, birth date, physical and mailing address and previous place of registration.

For more information including registration forms, please visit the Register to Vote page.

6. What is a party primary?: The Democratic, Republican, and Libertarian parties hold primary elections usually on the first Tuesday after the first Monday in May (2016 Presidential Primary March 15). This election will decide which candidate will represent each party on the November ballot. If a second primary is required, it will be held following the first primary.

For more information on specific elections, please visit the Types of Elections page.

7. What must I do when I move to another county within North Carolina?: You must register in the new county of your residence; cancellation of previous registration will be part of registration process.

For more information including registration forms, please visit the Register to Vote page.

8. What should I do when I change my name, move, or desire to change my political party affiliation?: You must make these changes at a registration location in your county.

For more information including registration forms, please visit the Register to Vote page.

9. When are the polls open?: The polls open at 6:30 a.m. and close at 7:30 p.m. If you are in line when the polls close, you may still vote.

For more information on polls and Election Day, please visit the Election Day Process page.

10. When do general elections take place?: General elections are held on the first Tuesday following the first Monday in November normally only during even years.

For more information on specific elections, please visit the Types of Elections page.

11. When may I register to vote?: You may register year round; but to vote in an election on election day, you must have been registered at least 25 days before that election.

For more information including registration forms, please visit the Register to Vote page.

12. Where may I register?: You may register at your local Board of Elections office, any DMV location, at most public libraries and by contacting your local Board of Elections office for additional locations.

For more information including registration forms, please visit the Register to Vote page.

13. Where will I vote?: When you register to vote, you will be notified by mail, the name of your precinct and location of your polling site. You must always vote in the precinct where you live.

For more information on where to vote, please visit the Election Day Process page.

14. Who may register to vote?: Any US citizen who resides in North Carolina, will be at least 18 years of age by the date of the next general election and is not a convicted felon may register to vote.

For more information including registration forms, please visit the Register to Vote page.

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Board of Equalization & Review

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1. What is the Board of Equalization and Review?: According to NCGS 105-322 (a) The Board of Equalization and Review can either be composed of the Board of County Commissioners or a special board appointed by the County Commissioners to carry out the duty to Review Tax Lists and the duty to hear Taxpayer Appeals. In Onslow County the Commissioners appoint the Board of Equalization and Review. It is made up of 5 people from throughout the county who have a general knowledge of the county and property values. Please note that they are not affiliated with the tax office.

2. What are the grounds for an appeal?: All property owners are entitled to appeal their value if they feel that it is incorrect. Keep in mind that the value placed on the property is based upon sales of comparable properties during the last 6 months of the year prior to January 1, 2018, the date of the last general reappraisal.

3. How and when are appeals to the Board of Equalization and Review due to be filed?: Request for Appeals must be made no later 30 days after notification by value change notice or by the date published in the advertisement of Board of Equalization and Review meetings in the newspaper. Appeal requests must be submitted in writing using the appeal form provided by our office and returned by the deadline assigned on the form.

4. If I file an appeal, is there a chance that my value may increase?: Depending on what the Board of Equalization and Review finds after reviewing your property, your value could increase, decrease or remain the same.

5. When does the Board of Equalization and Review meet?: The Board of Equalization and Review must convene between the first Monday in April and the first Monday in May each year.

6. How will I be notified of my appointment?: You will be notified by mail of your appointment with the Board of Equalization and Review.

7. Do I have to be present for my appeal?: Anyone who is listed as an owner of the property can present his or her appeal before the Board of Equalization and Review. If the owner(s) of the property cannot attend the scheduled appointment; they can choose to have someone represent them as long as they provide our office with a power of attorney. If the taxpayer or their representative cannot be present, the Board will consider any evidence provided prior to the scheduled hearing in order to render a decision.

8. Where will my appeal be heard?: Your appeal will be heard in the Commissioners' Chamber at:
Onslow County Government Center
234 NW Corridor Boulevard
Jacksonville, NC 28540

9. What will I need to provide for my appeal?

It is important to remember that under North Carolina Law, the burden of proof rests on the taxpayer. Along with your signed request for appeal, you will need to submit documentation which supports your claim. Acceptable documents may include, but are not limited to: - An appraisal based on sales of comparable properties during the last 6 months of the year prior to January 1, 2018, the effective date of the county wide reappraisal. - Copies of Deed of Trust information and related appraisal. - A list of comparable sales provided by the taxpayer from the same time frame listed above. - Surveys, plat maps, perk tests or soil scientist reports (if they relate to your claim). - Photographs (especially important if you have interior or exterior problems with any buildings on the property).

It is very important that we receive these in advance in order to make the correct number of copies for our Board members for the day of your appointment.

10. What if I do not agree with the Board of Equalization and Reviews decision?: If you do not agree with the Board of Equalization and Review’s decision, the next step in the appeals process is to appeal to the North Carolina Property Tax commission in Raleigh. You must, however, have your appeal heard by the Board of Equalization and Review before you can appeal to the North Carolina Property Tax Commission.

11. Property values have fallen in my neighborhood since the county reassessed it January 1, 2018. Can the Board change my value to reflect the changes in the real estate market?: North Carolina General Statutes States That the Board of Equalization and Review shall not adjust the current assessment to recognize a change in value caused by:
1. Normal physical depreciation
2. Changes in market conditions
3. Betterments to the property made by repainting, terracing, landscaping, protecting against forest fires, or impounding water on marshland for wildlife habitat.

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Building Code Inspections

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1. How are plumbing fixture requirements calculated for a project?: The first step is to determine occupancy load of the space using Table 1004.1.2 in the NC Building code. Once this is established review Section 403 of the NC Plumbing Code along with table 403.1 to determine your minimum fixture count. For more information call the Planning and Development office at 910-455-3661.

2. Do I need a permit to install low voltage wiring (phone & data, fire alarm, HVAC control wiring, etc.) in Onslow County?: Yes, you will need to submit an electrical permit application to the Permit Counter. If this wiring is part of a larger overall project under construction, the electrical permit application will need to have the 6 digit county project number of the larger project. For more information call the Central Permitting Office at 910-455-3661 Option 1.

3. How do I call in for an inspection on my project?: The telephone number for Central Permitting Office is 910-455-3661 Option 1.

4. Do I need a permit to build an ADA Accessible Ramp?: Yes. Submit 2 sets of drawings and a Building Permit application. The drawings should include an Appendix B, a site plan, and details of the ramp, handrails, etc. For more information call the Central Permitting Office at 910-455-3661 Option 1.

5. What will my permit cost?: To determine the cost of your permit, contact the Central Permitting office at 910-455-3661 Option 1 or visit the 2011-2012 Fee Schedule (PDF).

6. How do I change the general contractor (GC) on my permit?: To change the general contractor on your permit call the Central Permitting Office at 910-455-3661 Option 1.

7. What are the requirements for a new business locating in an existing building?: You will need zoning department approval and possibly an approval from your local sewer provider or the environmental health department. For more detailed information call the Planning and Zoning Office at 910-455-3661.

8. I want to build an addition to my house. Can I do my own electrical work?: Yes, provided you get an electrical permit and you are the owner and will reside in the house for 1 year or more. For more information call the Zoning and Development office at 910-455-3661.

9. What time is the inspector coming to do my inspection today?: There is no specific time scheduled. You may contact our office to receive information on the assigned inspection and a contact number for them in order to coordinate an estimated time of the day the inspection will occur. Call the Zoning and Development office at 910-455-3661.

10. What does "per North Carolina Building codes" mean?: The North Carolina Building Codes are the following: Building Code, Accessibility Code, Plumbing Code, Mechanical Code, Electrical Code, Fire Prevention Code, Fuel Gas Code, Energy Code, Existing Building Code and Residential Code and other which is based on the International Code Council (ICC) and is approved by Department of Insurance (DOI). For more information call the Zoning and Development office at 910-455-3661.

11. Do I need a building permit when building a new deck or deck extension (adding to) when it is attached or detached to my house?: Yes, in all cases, permits are required no matter what the size of the deck construction. For more information call the Zoning and Development office at 910-455-3661.

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E-911 Services

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1. Does E-911 already have my address when I call?: In most circumstances your address and contact information will automatically populate our system. However, this can vary depending on the type of phone you are calling from.

We will ask it again to make sure our information is correct on our equipment. For this reason, it is important that all individuals in the household, including children, are capable of relaying this information to our telecommunicators.

You can find additional contact information on this subject by visiting the Is My Information Automatically Received page.

2. How can I apply for a position with E-911 services?: To find out more information about applying for a position or finding out if a position is open, visit Onslow County Human Resource's page.

For specific information on working for E-911 services, including requirements and expectations,
please visit the Work for E-911 page.

3. What are your administration office hours?: Administrative office hours are:
Monday - Friday
8 a.m. - 5 p.m.

You can find additional contact information for E-911 at the Emergency Services Staff Directory.

4. What are your dispatch hours?: Dispatch is available 24 hours, 7 days a week, 365 days a year.

You can find additional contact information for E-911 at the Emergency Services Staff Directory.

5. What happens if I dial 911 and hang up?: When you dial 911 from a land line phone and hang up, we will immediately call you back. If we do not get an answer we automatically send a deputy/ officer to your address to verify you are okay.

If you accidentally dial 911, please stay on the line and let us know it was a misdial.

For more information on misdials or dialing 911, please visit the Dialing 911 page.

6. What is the definition of a non-emergency call?: Non-emergent calls are for situations that pose no injury or loss of life.

Examples of non-emergent situations include but are not limited to:
-You need to contact a police officer about an ongoing investigation
-Questions about services such as plowing of roads.
-Animal nuisances
-Noise complaints

You can find additional contact information for E-911 at the Emergency Services Staff Directory.

7. What is the non-emergency phone number for E-911 Communications?: For non-emergent questions, or situations that pose no injury or loss of life, please dial 910-455-9119.

Dial 911 for any and all emergencies.

You can find additional contact information for E-911 at the Emergency Services Staff Directory.

8. What kinds of questions will you ask me?: The nature of your call will determine what types of questions our telecommunicators will ask you.

Every time you dial 911 you will always be asked:
- What is the address of your emergency?
- What is the telephone number that you are calling from?
- What is the problem?
- Can you tell us exactly what happened?

For more information on questions you will be asked when you dial 911, please visit the What to Expect page.

9. Why do you ask me so many questions?: Our telecommunicators will ask necessary questions to determine the level of response and number of responders needed, ensure prompt arrival of emergency personnel and to advise responders of potentially hazardous situations.

For more information on what to expect when you dial 911, please visit the What to Expect page.

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Emergency Medical Services

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1. How can I apply for a position?: To find out more information about applying for a position please call 910-347-7600.
To see a current listing of open positions visit the Human Resource's Employment page.

2. How can I pay for my EMS or ambulance bill?: - For any bills for service prior to September 1, 2005, please contact our County Finance Office at 910-455-3404.

- If you have a bill for services that was from September 1, 2005 through June 30, 2014, please contact our Administration Office at 910-347-4270.

- If you have a bill for service that was after July 1, 2014 to present, please contact AMB/MARS Billing 1-800-588-3995. You may also pay online at: AMB /MARS Billing Company

3. How long does it take for an ambulance to reach my residence?: The average response time is approximately 10 minutes.

Situations that may delay response to your location include:
- Several 911 calls within your area
- Poorly labeled addresses
- Traffic and weather conditions

For more information about dialing 911,
please visit the Dialing 911 page.

4. What can I do to help the paramedics when they arrive?: To help ensure prompt response, please have the following patient information ready:
- Allergies
- Medications
- Their known significant medical conditions
- Their past medical history
- Their physician's information

Be prepared to clearly explain the current problem and most importantly, remain as calm as possible.

You can find more information on dialing 911 on the Dialing 911 page.

5. What is the difference between a paramedic and an emergency medical technician (EMT)?: An emergency medical technician performs basic emergency care to the sick and injured. They do not perform advanced procedures. Their primary mission is to render basic first aid.

A paramedic performs IV therapy medication, EKGs (electrocardiograms) and other advanced emergency procedures.

To learn more visit the Emergency Medical Services page.

6. What should I do in case of an emergency or an accident has occurred?: In case of emergency dial 911. Do not assume someone else has already called during an emergency event.

Be sure to stay calm and stay on the phone with the dispatcher until they hang up first.

It is important that you do not move the patient unless there is a threat to the patient such as fire, explosion, etc.

Further information about dialing 911 can be found on the Dialing 911 page.

7. Why at times are ambulances parked in convenience store parking lots or other areas and not at their stations?: In the event that we have a call in a specific area that an ambulance is responding to, we sometimes require an additional ambulance to stand by just in case another call should occur in the same area.

Learn more by visiting the Emergency Medical Services page.

8. Why at times are two ambulances at one medical emergency?: There are two reasons why. First, the primary paramedic unit may require additional help.

Secondly, while a paramedic unit responds to all 911 calls occasionally a basic unit (volunteer) will respond, too. If your 911 emergency does not require a paramedic then a basic unit can transport keeping the paramedic unity ready for the next 911 emergency.

To learn more please visit the Emergency Medical Services page.

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Finance

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1. Does the County get audited?: Yes. Onslow County is audited by an independent external auditing firm on a yearly basis. The auditor's opinion letter is published annually in the Comprehensive Annual Financial Report.

2. How do I get a business license?: Onslow County does not issue business licenses; however, the Onslow County Tax Department should be contacted concerning business tax status. In reference to a privilege license you should contact the Onslow County Tax Department.

3. What are the consequences of writing a worthless check to Onslow County?: In accordance with NCGS 25-3-506 a $25 processing fee will be added to the amount of the check. If the principal amount of the check and the processing fee are not paid to Onslow County within 15 days from the date of the certified letter, the check is taken to the magistrate’s office and a court date is set. If the check is not paid or if the responsible party fails to appear for court on the date set, a warrant is issued for the responsible party's arrest. Court costs are added to the service charge fee and the original amount of the check. This does not apply to checks made payable to the Tax Office for taxes. To obtain information on Tax Office procedures and fees related to non-sufficient checks (nsf) please contact: Onslow County Tax Office.

4. What is the current sales tax rate in Onslow County?: 7% for non food items and 2% for food items.

5. What is the Occupancy Tax Rate?: The Occupancy Tax rate is 3%. For more information about Onslow County 's Occupancy Tax go to the Occupancy Tax page.

6. What is the Payroll Cycle?: Onslow County employees are compensated on a bi-weekly schedule. The pay period is divided into two distinct weeks, the first beginning on Saturday and concluding on the following Friday, and the second beginning the next Saturday and concluding the following Friday. For more details regarding employee compensation, please contact the Human Resources Department.

7. Where can I find phone numbers to other Onslow County departments?: Department contact information may be found in the Staff Directory.

8. Who do I need to speak with about North Carolina Sales Tax?: Begin by contacting the North Carolina Taxpayer Assistance department at 828-667-5087. They should be able to connect you with the correct person.

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Geographical Information Services

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1. Can I get a map outlining all the properties owned by a particular person or company?: Yes. Just come into our office and give us some detailed information on what size map you want, what properties you are interested in seeing, and pay for the map. It takes approximately 20 minutes for a large scale map to plot. For more information contact our office at 910-937-1190.

2. Can I name my road?: Yes, if there are three separate residence on that road and the name is not already being used and you own all of the property. For more information contact our office at 910-937-1190.

3. Can you do a mailing list within a 1000’ foot radius of a certain property?: Yes. It can be done in the office (for a fee and you would supply parcel # or address) as well as on our website. For more information contact our office at 910-937-1190.

4. Can you create a map showing an exact owner with 10 acres or more within the county?: Yes. You would supply the owner name and the amount of acreage you are looking for. For more information contact our office at 910-937-1190.

5. Can you change my parcel line boundary if I don’t agree with it?: Only if you can provide registered documentation to support the facts and there is not a conflict with other registered documents. For more information contact our office at 910-937-1190.

6. Can you make maps larger than 11x17?: Yes, as large as 36” X 48.” For more information contact our office at 910-937-1190.

7. How do I get an E911 address?: Come into our office and show us on the aerial map where you are going to place your structure and where your driveway connects to the street. Your address is based on the location of the driveway to the street and the street addresses are measured in fifty feet increments with odd numbers on the left side and even numbers on the right side. Major highways are measured in twenty-five feet increments. For more information contact our office at 910-937-1190.

8. I recently purchased a tract of land that has an easement on it. Why am I being charged with the easement?: You are the owner of the property which includes the easement, while others only have the right of ingress and egress over your property. For more information contact our office at 910-937-1190.

9. I’m in the process of constructing a home outside of a municipality or ETJ and I already know my address, do I have to go to your office?: No. You can go directly to Central Permitting located at 234 NW Corridor Boulevard
Jacksonville, NC 28540 or contact them at 910-455-3661.

10. What information is used to plot my property lines on GIS maps and how accurate are they?: GIS uses several different sources of data like deeds, wills and maps and other pertinent information to plot the boundary lines of individual property owners. All sources of the property description are evaluated and the lines are plotted to the best information we have. GIS maps are not a replacement for survey maps and should be used for information and tax purposes only. For more information contact our office at 910-937-1190.

11. Where can I get a copy of my recorded survey?: Contact the Register of Deeds at 910-347-3451 to get a copy of your recorded survey.

12. Why do I have to bring my plat to GIS for a Review Officer’s signature?: October 1, 1997 the Governor signed a bill into law that required certain maps to be reviewed by a Review Officer prior to recordation at the Register of Deeds. Senate Bill 1552 has specific requirements that must be met before a Review Officer can sign the map indicating to the Register of Deeds that the map meets recording requirements. For more information contact our office at 910-937-1190.

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Health Department

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1. How do I make a Family Planning Appointment?: Call 910-347-2154

2. What do I bring to a Family Planning visit?: • Proof of ID
• Medical Health Insurance card(s)
• Proof of Household Income
• Shot Record

3. Would I be able to get a prescription to cover me for the entire year?: That will be a decision made between you and the provider at the time of the visit. It is subject to the type of birth control method and whether you have been on the birth control previously.

4. Would I be able to get a prescription for birth control without proof of income (since I am between jobs at the moment)while having health insurance (Blue Cross Blue Shield)?

Physical/ pap smear with birth control methods is provided through our Family Planning Program. Services provided through the Family Planning Program are based on a sliding fee scale that takes into consideration your economic unit income and family size. We would need income information of those providing financial support to you. We typically look at income information for the past year.

If unemployed at the time of your appointment, we will look at income for the past 6 months and project zero income for you 6 months into the future.

If you have Blue Cross Blue Shield coverage at the time of your appointment, we can file BCBS first. Any remaining unpaid balance will be your responsibility based on SFS from 0% - 100%.

5. Do I need a pap to refill my birth control?: A pap is not required for birth control. You will need to be seen by a provider for a birth control prescription. A pap is recommended to detect and prevent cervical cancer.

6. What to bring to an STD appointment?: • Proof of ID
• Medical Health Insurance card(s)
• Shot Record

7. When will STD Results be ready?: •HIV 1-2 weeks
• RPR / Syphilis, Chlamydia, Gonorrhea 1-2 weeks

8. Are there walk-in/same day services?

Please call 910-347-2154 for information on the walk-in services. For detailed information on all services the Health Department offers including scheduling information, visit the Services section.

Pregnancy Testing is offered as a walk-in/same day service, as is STD screening and/or treatment

9. For STD testing would I need to bring anything? Is it free?

Bring your medical health insurance card(s), and vaccination record.

STD services are provided Monday-Friday 8 a.m.- 4 p.m. by appointment or on a walk-in basis.

The STD clinic appointments fill up quickly. We recommend you come in early on the day you wish to be seen to ensure an appointment.

10. Does the Health Department offer paternity or DNA testing?: No. Please check your local phone listing for options.
For detailed information on all services the Health Department offers, visit the Services section.

11. Can grandparents or friends bring children in for services?: No. A legal guardian or parent must accompany children under 18 years of age with the exception of some teen services. A proxy may be appointed after the child’s initial visit for immunization services.
For information on teen services and the Minor Consent law, visit the Teen Services page.

12. Can I receive services other than well care?: If you are sick, see your primary care physician, go to urgent care. Onslow Memorial Hospital provides emergency services.
Memorial Hospital provides emergency services.

13. Does the Health Department offer parenting classes?: No

14. Does the Health Department provide free birth control?: Condoms are provided at no charge and may be obtained at the registration desk or during your clinic visit.
Other birth control methods are provided in conjunction with a clinical service that may carry an out-of-pocket expense. All services in the family planning clinic are provided on a sliding fee scale.

15. How do I obtain a copy of my immunization or medical record?: Email, fax or bring a signed Release of Information Form and a photo ID to the Health Department. A copy of your immunization record can be mailed or faxed as requested in the signed release of information form. Once a child turns 18, he or she is responsible for obtaining a copy of their own immunization or medical record by the same process.

To complete the Release of Information form, or for other documents, please visit the Clinic Forms & Documents page.

16. When is pregnancy testing offered?

Pregnancy testing hours are Monday-Friday 8:00 a.m. to 4:00 p.m.

For general information on making appointments with the Health Department, please visit Make & Get To Appointments.

17. Where can I get a copy of a birth or death certificate?: Contact the Onslow County Register of Deeds located at 109 Old Bridge Street or call 910-347-3451.

For more information you may also visit the Register of Deeds page.

18. Where can I get a Social Security card?: To obtain a Social Security card contact:
Social Security Administration
New Bern Office
Monday – Friday
9 a.m. – 4:30 p.m.

Phone
252-637-1703

You may also go to the North Carolina Social Security website.

19. Where can I get assistance with prescriptions?: For assistance with prescriptions you may check with your local pharmacies or the Health Department lobby for prescription discount cards.

For further assistance please contact the Caring Community Clinic at 910-346-6149 or the Onslow County Department of Social Services at 910-938-5427.

For additional information regarding prescription help or other services, please visit the Social Services Department page.

20. Where can I get my blood pressure checked?: Please see your primary care provider or check local pharmacies for a blood pressure machine near the prescription area.

For detailed information on all services the Health Department offers, please visit the Services section.

21. Where do I apply for Medicaid?: You can apply for Medicaid at:
Onslow County Department of Social Services
612 College Street, Jacksonville, NC 28540
Monday – Friday
8 a.m. – 5 p.m.

Phone
910-455-4145

For information on social services, please visit the Social Services Department page.

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Library

Show All Answers

1. Where are you located and what hours are you open?: There are four libraries in the Onslow County Public Library System. The Main Library is located in Jacksonville and our other three branches are located in Richlands, Sneads Ferry, and Swansboro.

The Main Library is open Monday through Thursday from 9am - 9pm, Friday - Saturday from 9am - 6pm, and Sunday from 1 - 5pm.

Richlands, Sneads Ferry and Swansboro branches are open Monday through Wednesday and Friday from 9am - 6pm, Thursday from 10am - 7pm, and Saturday from 9am - 3pm.

2. Do you have computers and Internet access?: All OCPL branches (Jacksonville, Richlands, Sneads Ferry and Swansboro) have public computers and Internet Access. For visitors and those who are unable to obtain an OCPL library card, a two-hour visitor pass for computer use may be purchased for $2 from our Smart Kiosk™ Convenience Centers. Black and white and color printing is available for the cost of $0.20 per page.

3. Do you provide wireless Internet service?: We offer free Wi-Fi at all OCPL branches. Just bring your laptop, find a comfy chair, and surf away. Please understand that library staff are not allowed to configure or troubleshoot your laptop for a wireless Internet (Wi-Fi) connection. Please consult your computer's owners manual for assistance.

4. Do you have a fax, copier, and printers?: Yes, all three services are available at all four of our library locations.

Faxes: Incoming or outgoing faxes are a $1 per page. Fax service is available through the public service desk at each branch location.

Copier/Printer: All black & white and color copies and printouts are available for $0.20 per page through our Smart Kiosk™ Convenience Centers.

5. How can I place a hold or renew an item?

Patrons with active library cards can place hold requests and renew library materials by logging in to their account or calling their local branch.

My Account

6. Do you have a meeting room available and how can I reserve it?: Onslow County Public Library provides meeting room space free of charge for use by the public library and its affiliates, units of county, city, state, or federal government, and area non-profit organizations. There is a $25 fee for the use of the meeting room for all other organizations.

The Main Library in Jacksonville, Sneads Ferry Branch, and Swansboro Branch each have a meeting room available for public use. The Main Library Meeting Room has a seating capacity of 75. The Sneads Ferry Branch has a seating capacity of 40. The Swansboro Branch Meeting Room has a seating capacity of 35.

For more information or to make a reservation, visit the
Meeting Rooms page.

7. How can I support my local library?: You can help support OCPL by joining the Friends of the Library. The Friends of the Onslow County Public Library is a non-profit organization comprised of community volunteers who generate funds to help support programs and services at all branches of the Onslow County Public Library. They do so by encouraging membership in the Friends Groups and holding used books sales. The Friends of the Onslow County Public Library are made up of the Jacksonville, Sneads Ferry, and Swansboro Friends of the Library Groups.

You can also support OCPL by volunteering at your local library branch. For more information about volunteer opportunities with OCPL, contact your local branch library or visit our
Volunteers page.

8. Can I have a test proctored at the library?: We can proctor tests for you at all OCPL branches. There is a $30 proctor fee per test (written or online) payable by cash, check, or credit card.

To have your test proctored, please submit a Proctor Request at least two weeks in advance. Proctor Request

9. Can I donate books and materials to the library?

Yes, the library does accept donations. Please review our "Donated Material Policy" below.

Donated Material Policy

The Library accepts donations of recently published books, magazines, audiobooks, music CDs and DVDs. All donations should be clean and in good condition.

We do not accept:

Textbooks
Medical Books
Encyclopedia Sets
National Geographic Magazines
Reader’s Digest Condensed Books
VHS or Cassette Tapes
Software

All donations are accepted without condition and become the property of the Library. Donated materials chosen for inclusion in the Library collection must meet the same selection criteria established for purchased materials. Donations not used for collection development will be included in book sales that generate additional funds for Library programs and services. All other types of gifts or donations made to the Library will be evaluated by Library Administration on a case by case basis.

Cash gifts may be made to the Library to purchase books or other materials in memory or honor of individuals. The subject matter of a gift may be suggested by the donor, however, the library staff will use established selection criteria to select and purchase the materials for the collection.

The Library can provide a receipt for any donation but cannot assign a specific value to donated materials.

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Library - Winter Reading Challenge

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1. Do you have to have a library card to participate?: No! Anybody that registers on the ReadSquared app can participate in the winter reading challenge! Even if you're not an Onslow County resident!
ReadSquared

2. What ages can participate?: All ages! The Winter Reading Challenge is open to children and adults! When you register, simply enter the group the participate identifies with (Preschool, children or Teens/Adults).

3. Do I have to create a new account since I did the Summer Reading Program?: If you have already created a family account for ReadSquared, all you have to do is log in and enroll each individual in the program they'll be participating in.

4. What do I do if I can't remember my password?: That's an easy fix! You can click the link under the login to get a password reset emailed to you, or you can call the library and our team would be happy to help get it reset for you!

5. Do I need an account for each participant?: No. When you create your account on ReadSquared, you will create a family account. Once your account is created, you'll be able to "add readers." Then you can manage all of the participants from one account.

6. How do I access ReadSquared?: There are multiple ways to access ReadSquared. You can access it from any web browser at: https://ocpl.readsquared.com OR search ReadSquared from the Apple or Google Play store and download the app.

7. What happens when I max out on the challenges?: When you complete the program, you will be able to download your certificate for completing the program but keep logging! All of your minutes and points continue to add up so you're eligible to win more prizes!

8. Can I print the books I've read?

You can print your logging history. When you log, if you've put the title in, it will display the book, if not, it will only display the minutes read.

To access your Logging History:

Login to ReadSquared.
Click "Logging History" in the menu.
Choose the reader you'd like to print the list for and click "Change."
Click Print in the blue bar options.

9. What do I log?: When participating in the Winter Reading Challenge, all participants will log minutes read. It is optional for you to log the book title but go for it if you want to track what you've read!

10. Is there assigned reading?: No. If you're looking for ideas, check out the recommended reading on the webpage, but participants can log any reading or book they choose! You can read books, journals, cereal boxes, a magazine, listen to an audiobook; we just want to promote literacy, the library, and a LOVE of reading! Make it fun for your children; read with funny voices, squeeze the cereal box open and closed to mimic a mouth reading the ingredients!

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Mosquito Control

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1. How do I get on the schedule to get mosquito spraying?: You can call our office at 910-455-0181 or fill out the Mosquito Control Request Form (PDF).

2. How can I determine if the County conducts spray activities in my area?: We conduct our activities in the unincorporated areas of Onslow County, with the exception of the Town of Swansboro. If you reside within the city limits of Jacksonville, Richlands, Holly Ridge or North Topsail Beach, please contact them directly for assistance.

3. Is the pesticide you use harmful to outside pets or vegetation?: No, our pesticide is not harmful to vegetation or outside pets.

4. How long will the spray last?: The pesticide will only reach and kill adult flying mosquitoes. The residual effect is basically determined by the amount of breeding grounds in your area, along with the amount of rainfall.

5. Is there a fee for the spraying?: No, there is no fee charged for this service.

6. I found a dead bird on my property. Do I need to have it tested for any disease?: No. The State Public Health Pest Management Lab no longer tests birds for mosquito borne diseases. The State Lab has directed mosquito programs statewide to conduct activities on the assumption that EEE and West Nile are present in each area. Please dispose of any dead birds you find.

7. What can I do to get rid of fire ants?: Unfortunately our office is no longer able to assist you with fire ants. Please consult with your preferred lawn and garden store as they will be able to recommend products you can use.

8. What can I do to get rid of other flying insects such as fleas, yellow flies, black flies, hornets, wasps, etc.?: Please consult your preferred lawn and garden store or an exterminator for these types of pests.

9. What can I do about a problem with bees?: Please contact the local office of the North Carolina Cooperative Extension Office at 910-455-5873. Their staff will be able to assist you with this matter.

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OCAS FOSTER FAQ

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1. May I foster if I live in an apartment?: We have foster animals that can be successful in a variety of living situations. The most important thing is that you select an appropriate pet for your lifestyle and are willing to commit to providing your foster with the needed physical and mental stimulation. Please note that regardless of your living situation, if you do not own your dwelling you will need landlord approval and must abide by any weight or breed restrictions.

2. I live on base, may I become a foster?: Unfortunately, those who are living on a base installation are not permitted to foster, per base regulations.

3. I have my own animals, may I still become a foster?

Yes! Many of our foster animals can live with other dogs, cats, or critters. We do our best to provide guidance on a given animal's level of compatibility with other animals, and conduct a meet and greet between dogs if you have a resident dog at home. We also have tips on how to best introduce a new animal to the home and ensure all animals remain safe during your fostering experience.

We do require resident animals to be up-to-date on vaccinations as well as spayed/neutered. We will complete a reference check with your veterinarian prior to your approval as a new foster. When applying to foster, please ensure that you speak with your vet clinic and give permission to release information to speed the application process.

Finally, if you or someone in your household is immune-compromised, consult your doctor before fostering, since working or living with animals exposes humans to zoonotic diseases.

4. May I foster if I have children?: Fostering is a wonderful family experience! It is important to select an animal that is age appropriate with your children. Shelter staff will assist you in order to best match your family's needs with the needs of the potential foster. As a general rule, children under 16 years old should NOT be left alone and unsupervised with any animal. You must also be diligent about providing guidance, instructions and rules to your children about safe interactions with all animals, as well as how to care for your particular foster pet.

5. May I foster a dog if I do not have a fenced yard?: While some dogs do require a fenced yard, it is not a requirement to become a foster for OCAS. Animals need focused physical activity, mental stimulation and socialization. For dogs, this can be achieved by walking or running your foster dog on leash, playing games, or working on training together.

6. What supplies do I need to foster?: Foster parents provide space, food, basic training, exercise and love. The shelter will provide you with all the other supplies and equipment needed throughout your foster experience.

7. Do I need to have prior medical knowledge or expertise?: No, but you may be asked to dispense medicine to your foster animal, so you will have to be comfortable following veterinarian's instructions if fostering a sick animal.

8. Am I responsible for finding my foster his/her forever home?: You are not responsible for finding an adopter, but we do need your help. We do ask that fosters are readily available for meet and greets at the shelter with potential adopters. We will work with your schedule, but our goal is to get an animal placed in their forever home ASAP. Your quick response and feedback is very much appreciated.
Many times a foster parent will find a perfect match through their own network of friends, family and colleagues. The shelter greatly welcomes these referrals!

9. How are foster animals promoted?: Photos and information about our adoptable animals in foster homes are posted at the shelter where the public can view them. Foster parents are also encouraged to bring their foster dog to special off-site adoption events, to help increase their visibility to potential adopters.
In addition to the promotion that the shelter provides, we've found that some of the best promotion is done by the foster parent. Sharing information about your foster pet with family, friends, colleagues as well as to the public through flyers and social media can be a great way to get the word out. Even walking your foster dog with an "Adopt Me" bandana or vest is a great way to gain exposure for your foster!

10. How can I help my foster become more adoptable?

If no one knows about your foster, or how wonderful it is, then it will be very hard to find them a forever home! Is your foster great with children, dogs and cats? Do they love to play ball and run, or do they prefer a good nap? Let us know! Being able to share this information helps us to better place our fosters in a successful home. In addition to supplying photos and bio to the shelter, giving a foster animal additional exposure by telling friends and family about them will help create a "network effect" and will speed up the process of finding a forever home.

Secondly, our animals benefit greatly from the special love and attention you can give them. Providing a foster dog with basic training and manners will increase their adoptability. Exercise and enrichment will assist in reducing stress and encourage good behavior for our more energetic friends. Shy animals will rely on your patience, routine in the home, and careful exposure to new people and situations to help build their confidence.

11. May I adopt my foster animal?: Foster parents who decide to adopt their foster animal must follow standard adoption procedures, including completion of an application and paying any applicable adoption fees. While it's easy to fall in love with your foster, we highly encourage serial foster parenting. Helping a shelter animal on it's journey to finding a forever home is an amazing experience. It can become addicting!

12. May I return my foster animal to the shelter if I an unable to foster any longer?: We prefer that foster parents continue care until we find a permanent home for their foster. It can be extremely stressful for an animal to be returned to the shelter environment. However, we do understand that situations change and it may become necessary to discontinue fostering. If this happens, we request that a foster parent provides as much notice as possible so that we can find an alternative foster home. Of course, in an emergency, a foster parent may always bring the animal back to the shelter.

13. What if my foster animal becomes sick?: In cases where a foster animal becomes ill, you must contact our foster coordinator as soon as possible. Upon becoming an approved foster, you will be provided a contact number for use during business hours as well as for an emergency after hours. The shelter must be made aware of any medical concerns and will be responsible for decisions concerning medical care should it be required.

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Onslow County Farmers' Market FAQs

Show All Answers

1. When will you open?: The 2023 Season opens in April!

2. What are your Market hours?: 8am - 12pm

3. Where is the Market located?

The Onslow County Farmers' Market is located at 4024 Richlands Hwy., Jacksonville NC.

https://www.google.com/maps/place/Onslow+County+Farmers'+Market/@34.7816946,-77.4961408,17z/data=!4m13!1m7!3m6!1s0x89a91249f7d7b585:0xa1d918fe88086eb!2s4024+Richlands+Hwy,+Jacksonville,+NC+28540!3b1!8m2!3d34.7816902!4d-77.4939468!3m4!1s0x89a9124a03b877a7:0x596ac9aab16d30ee!8m2!3d34.7821979!4d-77.4932349

4. Do you accept credit/debit cards? Or do I need to bring cash?: The vendors accept cash but most can also accept credit/debit cards.

5. Do I need to bring my own bags?: In our efforts to reduce plastic, we encourage you to bring your re-usable bags to Market. Vendors will be able to provide bags in case you forget.

6. Who should I contact if I have questions?

If you have additional questions, email:email questions here:

or call (910) 455-5873. Please note that correspondence is monitored during business hours. There may be a delay due to holidays or closings.

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Planning & Development

Show All Answers

1. What is the Zoning Ordinance?: The zoning ordinance creates different zones, or districts, to establish regulations for how the land in each district can be used. These regulations include a listing of which types of land uses are allowed in each district and standards for the development of sites to include setbacks from property lines, parking, signage and buffers. The zoning ordinance consists of the ordinance text and an official zoning map.
Zoning Ordinance

2. When is a Zoning Permit Required?: A Zoning Permit is required for all new construction, additions to buildings and alterations when the footprint of the building is changed. Zoning permits are also required for new land uses and changes of use for a property including accessory uses and pools. Zoning permits are not required for fences, piers, bulkheads, driveways and other at-grade improvements that do not change the existing use, however there may be other permits required, so it is best to contact our office before beginning work.
Zoning Permit Application

3. What uses are allowed in the zoning districts?

A central part of the zoning ordinance is the Table of Uses, which shows what type of development or use of land is permitted in each zoning district. The Table of Uses distinguishes between uses that merit detailed consideration prior to being allowed and those that do not by dividing uses into three categories:

Permitted (P) – These uses require a Zoning Permit which is generally issued along with the building permit; these are referred to as “by right” uses. All requirements in the zoning ordinance, including setback requirements, must be met.

Special Requirement Uses (SR) – These uses are also “by right” uses; however, there are additional standards set forth in the ordinance text. A site plan and sometimes supplemental information must be submitted to allow staff to verify that the proposal meets ordinance requirements.

Special Uses (S) – These uses require a Special Use Permit to be issued by the Onslow County Zoning Board of Adjustment after a public hearing. A site plan drawn by a land surveyor or engineer is required. Owners of properties within 1,000 feet of the site will be notified of the proposed use and the public hearing date.

Table of Uses

4. Do I need a permit for an Accessory Building?: Yes, a Zoning Permit is required. A Building Permit is also required for any accessory building with any dimension greater than 12 feet or more than one story, and the structure must meet the requirements of the North Carolina Residential Code. Permits will also be required for any trade work proposed (electrical, plumbing, etc.). Please contact our office for more details.

5. Do I need a permit to install a fence?: No, a permit is not required and the Zoning Ordinance does not specify the location of fences. Property owners may decide to locate a fence on the property line. We do, however, recommend that property owners communicate with their neighbor regarding the proposed location of a fence so that there are no misunderstandings regarding the location of the property line.

Electrical fences shall be protected if within three feet of a property line and any electrical fence along privacy fences shall be located within the privacy fence. Bona fide farms are exempt from this requirement.

6. Am I allowed to have an accessory apartment on my property?: Accessory apartments are permitted in the RA, R-90, R-30M and R-20, HB and CB zoning districts providing that the apartment size is no greater than 60% of the square footage of the principle structure or 900 square feet, whichever is less. Manufactured Homes cannot be used as accessory apartments.

7. Can I operate a business from my home?

Home Occupations are permitted as an accessory use to a dwelling in all zoning districts except the IND-H, IND-L, and CON districts, subject to the requirements of Article IX, Section 903.3 of the Zoning Ordinance.

A site plan and floor plan of sufficient detail and accuracy to allow a determination of compliance with the requirements of the ordinance must be submitted with the permit application.

Home Occupation Application

8. Is a permit required to install a pool, spa or hot tub?: All swimming pools, hot tubs, and spas in Onslow County, defined by the Code of Ordinances as permanent outdoor structures (in-ground, above-ground, and on-ground) intended for swimming or bathing that contain water over 24 inches deep, are required to be completely surrounded by a fence or solid wall not less than four feet in height.

A Zoning Permit is required for these structures and Building and Electrical Permits are required if the pool contains water over 24 inches. Please contact our office for more information.

9. Can I keep horses on my property?

Horse stables are permitted as an accessory use to a dwelling in all zoning districts, as long as the lot has an area of at least one (1) acre, and each structure or fence complies with the setback and permitting requirements of the Zoning Ordinance.

Private Stables (as a stand alone use) are allowed by Special Requirement Permit in the RA zoning district, subject to the following:

- All barns and other accessory structures shall be setback fifty (50) feet from the right-of-way and twenty feet from all other property lines.
- Minimum lot size of one (1) acre.

Public Stables (as a stand alone use) are allowed by Special Requirement Permit in the RA and HB zoning districts, subject to the following:

-Minimum lot size of five (5) acres.
- All barns and other accessory structures shall be setback fifty (50) feet from the right-of-way and twenty (20) feet from all other property lines.
- Owners should consult the Cooperative Extension Office for best management practices and guidelines for pasture areas.

Zoning Regulations For Keeping Horses

10. Can I install an electrical service to hook-up a Recreational Vehicle (RV) on my property?: Property owners may store their personal RV on their property and may apply for an electrical permit to install a power pole or service to support that storage.

If a property owner is interested in setting up a RV on their site for occupancy, the owner must apply for a Special Use Permit. Special Use Permits for the set-up of a RV are only permitted in the RA, R-30M and R-8M zoning districts. This process includes submitting a complete application, site plan, fee and stamped, addressed envelopes for all property owners within 1,000 feet of the site. Upon the receipt of a complete application, staff will schedule a public hearing to be held by the Board of Adjustment.

11. How do I establish a family (private) cemetery on my property?

Private cemeteries are allowed in the RA zoning district with a Special Requirement Permit, and in all other zoning districts (excluding the O-I and CON) with a Special Use Permit.

The minimum parent parcel size required for a private cemetery is three (3) acres. The maximum size of the proposed cemetery site is one (1) acre. When a private cemetery is proposed to be established on a property of less than 3 acres, a Special Use Permit will be required.

The proposed cemetery must be enclosed by fence or marked by permanent boundary markers. A surveyed site plan is required and must show an access easement and 20’ minimum setback from all property lines. The boundary of the private cemetery and easement must be recorded at the Onslow County Register of Deeds.

The Zoning Administrator may issue a temporary permit to allow for an interment giving the applicant 180 days to record the map and another 360 days to have the fence or markers installed.

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Register of Deeds - Records Requests

Show All Answers

1. Who can obtain a certified copy of my vital record?: Individuals allowed to obtain a certified copy of your vital records include:
- You
- Your current spouse
- Your sibling
- Your child or grandchild
- Your parent or grandparent
- Your authorized agent
- Your attorney
- Your attorney in fact

Your death certificate can also be obtained by those seeking information for legal determination or property rights.

2. I was born in Onslow County and later adopted. How do I obtain my birth certificate?: Birth certificates of individuals who were adopted are not available from our office and they are not available through the VitalChek website. They are only available from the NC State Office of Vital Records in Raleigh. You can contact them at 919-733-3526.

VitalChek - Express Certificate Service website

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Senior Services

Show All Answers

1. Who qualifies for CAP/DA?: The ones who qualify for CAP/DA are those who:
- Are 18 years of age or over
- Live in Onslow County
- Deemed appropriate for basic nursing home level of care
- Are at risk for nursing home placement without assistance of community based care
- Meet financial eligibility criteria
- Can have their safety and well being maintained in the home within the Medicaid cost limits
- Have an emergency backup plan formal and informal support
- Meet the two waiver service criteria

2. What types of services are provided?: The types of services provided by CAP/DA are:
- Comprehensive interdisciplinary needs assessment by social worker and nurse
- Extensive list of waiver services and other state plan service through a distinct plan of care
- Personal care aide
- Personal Emergency Response Services
- Home accessibility and adaptation
- Specialized medical equipment and supplies

Case management services are provided such as:
- Assessing
- Care planning
- Monitoring and follow-up
- Referral/linkage

3. How do I apply?: To apply for CAP/DA services you can call 910-455-2747 and speak to any of the CAP/DA staff. When calling to apply be prepared to give basic information about medical / health needs as well as income and insurance information.

Also, we are happy to take referrals from individuals acting on behalf of family members or beneficiaries.

4. Is there a waiting list?: Yes there is a waiting list, however you are encouraged to apply. The waiting list is on a first-come, first-served basis.

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Senior Services - Adult Day Care

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1. Who should attend an adult day care?: Adults that should attend an adult day care are adults who: - Have physical impairments that require assistance or supervision - Have memory loss or cognitive impairments that interfere with daily functioning - Have caregivers in need of respite

2. What are the benefits to the family and the participants?: The benefits to the family and the participants in the Adult Day Care are that the program: - Offers respite to the full time caregiver - Allows family members time for employment or school opportunities - Allows the family to take daily trips - Provides less costly care than in-home or long term care options - Enables the family to remain together longer, delaying long term care admissions - Provides opportunities for companionship and socialization - Provides nutritious hot lunches and snacks - Supports constant supervision, rest and relaxation combined with a light exercise program - Participants may attend full time or part time.

3. What services does Adult Day Care provide?: Services provided by Adult Day Care include:
- Approved food service; a hot, nutritious noon meal will be provided.
- Morning and afternoon snacks are served.
- Supervision of medications by certified nurse aides with a RN on call.
- Monthly support groups that are available to family members.

4. What activities are coordinated?: Activities that are coordinated for the Adult Day Care include: - Bingo - Educational programs - Daily walks and outdoor games when weather permits - Music/sing-a-longs - Planned field trips - Rest and relaxation - Social activities and crafts

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Social Services - Adult Services

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1. What is guardianship?: Guardianship is a legally prescribed relationship between persons who are adjudicated incompetent and a person who is charged with the duty of making decisions for and advocating for the person who is adjudicated incompetent.

2. Is the Department of Social Services the preferred guardian?: In North Carolina, the preferred legal priority for appointment of a guardian is as follows:
a) An individual (family member, friend or other person);
b) A corporation (an organization which by virtue of its charter can be appointed to serve as guardian of the person);
c) A disinterested public agent (a director or assistant director of a human service agency such as DSS).

Please note that DSS is the last choice for appointment as a guardian.

3. Who needs a guardian? Who is an incompetent adult?: An adult who has been declared incompetent by the courts may need a guardian. An incompetent adult is an adult (18 years old or older) or an emancipated minor who lacks sufficient capacity to manage his/her own affairs or to make or communicate important decisions concerning his/her person or property.

4. What are a guardian’s financial obligations?

There are three types of guardian: 1. Guardian of the Person (one whose sole purpose is that of performing duties relating to the care, comfort and maintenance of a ward); 2. Guardian of the Estate (one appointed solely for the purpose of managing the property, estate and business affairs of a ward); 3. General Guardian (a guardian of both the estate and the person).

A guardian is not required to support the ward financially or to contribute his own resources to the ward, and is not liable for the ward’s debts. Guardians act in a decision-making capacity. They do not have to provide personal care or shelter for their ward(s).

5. When does guardianship end?: - When the ward dies
- When the clerk of superior court removes the guardian from the position
- When the ward’s competence is restored
- When the guardian resigns and a new guardian is appointed

6. What do I do if I have reason to believe a disabled is being abused, neglected or exploited and does not have anyone to access services to protect him?: The Department of Social Services in each of the 100 North Carolina counties evaluates situations of alleged abuse, neglect and/or exploitation of disabled adults. A telephone call will begin the process.

7. Why should I report?: It is the law! Any person who has reasonable cause to believe that a disabled person is in need of Protective Services must report the case to the county Social Services Department.

8. Will the person find out that I called?: No. Under state law, anyone who makes a report, testifies in court action, or participates in a required evaluation under the Abused, Neglected, or Exploited Disabled Adult Act, is immune from civil or criminal liability, unless he/she acts in bad faith or with a malicious purpose. State policy dictates that we protect the name of the reporter.

9. What information is needed when I call DSS?: It would be very helpful if you can give the name, address, age or birth date, caregiver’s name (if there is one), mental or physical condition of the adult and names of others who may be able to provide information regarding the situation. Be prepared to explain the situation and why you feel the person needs protection.

10. What are some common behavioral indicators that a person may be abused, neglected or exploited?: The disabled adult may avoid eye contact, appear confused, hesitate to speak openly, withdraw, have a change in appetite or sleep patterns, exhibit suspicious or paranoid behavior or have a radical change in behavior or appear depressed.

11. What is abuse?: Abuse is the willful infliction of physical pain, injury, mental anguish, or the unreasonable confinement by a caretaker or the willful deprivation by a caretaker of services which are necessary to maintain mental and physical health.

12. What are some indicators of abuse?: An indicator of abuse may be any unusual and unexplained bruises, welts, fractures or burns that are in various stages of healing or are in the shape of an object such as a rope, belt, iron or tip of a cigarette. Another indicator could be bed sores, weight loss, dry skin and lips and inappropriate clothing for temperature and conditions. Inadequate shelter or medical care or willful confinement of the adult in a dangerous environment could also be indicators of abuse.

13. What is neglect?: There are two kinds of neglect; self neglect and caretaker neglect. Self neglect refers to a disabled adult who is living alone or who has no caretaker and is not able to provide for himself the services which are necessary to maintain his physical or mental health. Caretaker neglect refers to the failure of a caretaker to provide for a dependent, aged or disabled adult the goods and services necessary to avoid physical harm, mental anguish or mental illness.

14. What are some indicators of self neglect?: Self neglect indicators are:
- Forgetfulness in lighting or turning off stove or gas
- Aimless wandering at night
- The inability to cook, eat, bathe, toilet, dress or care for oneself
- Unusual thinness or dehydration
- Causing small fires
- Living in an unsafe dwelling or environment
- Inappropriate use of medications
- The inability to communicate

15. Who is a caretaker?: A caretaker is an individual who has the responsibility for the care of the adult as a result of the family relationship or has assumed the responsibility for the care of the disabled adult either voluntarily or by contract.

16. What are some indicators of caretaker neglect?: Indicators of caretaker neglect include:
- The failure to provide adequate food, shelter, clothing and attention to personal and incidental needs
- Failure to manage resources to meet needs
- Failure to provide a safe living situation that is not hazardous to health and safety
- Failure to provide appropriate supervision or failure to provide or arrange for medical needs

17. What is exploitation?: Exploitation is the illegal or improper use of the disabled adult or his resources for another’s profit or advantage.

18. What are some indicators of exploitation?: Some indicators of exploitation are:
- Unexplained withdrawal of money from bank accounts
- Use of deceit
- Treachery or coercion to obtain money or assets
- Unusual interest by anyone in the disabled adult’s assets and lifestyles
- A difference between assets and lifestyle
- Unusually large payment for services
- Mismanagement of a person’s funds
- Inappropriate sexual activity

19. My mother needs to be placed in a nursing home/adult care home. What can I do?: First, we talk about why the person feels that their parent needs to go to a nursing home. Does the mother have capacity to make decisions for herself? We then talk about the placement process and assist as needed.

20. My father won’t cooperate, i.e. take his medicine. What can I do?: Adults have a right to make bad choices. Does he understand the consequences of his actions? If you feel your father is at risk, make an Adult Protective Services by calling 910-989-0230.

21. I think someone is taking my mother’s check. What can I do?: You should make an Adult Protective Services report alleging exploitation by calling 910-989-0230.

22. What happens once an Adult Protective Services report is made?: An evaluation is initiated and completed by the social worker to determine the need for protective services. Services are provided as needed.

23. Why can’t you tell me who made the report?: The information is confidential unless the agency is court ordered to release that information.

24. What can I do to help my neighbor who is not taking care of herself?: You need to make an Adult Protective Services report alleging self neglect by calling 910-989-0230.

25. Does DSS provide low-income housing?: We do not provide low-income housing, but we do maintain a list of such housing in Onslow County. You may request a list by calling 910-989-0230.

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Social Services - Child Protective Services

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1. What happens if my baby is crying and I shake it?: There is a possibility of life long problems and/or death.

2. How do I prevent myself from causing these injuries?: Do not throw or shake your baby. If you feel yourself losing control, walk away. Go into the next room. Call a friend, listen to the radio or watch TV. If you are still having problems call DSS at 938-5460 or after hours call 455-3113 and ask for the emergency duty social worker. We can help make referrals to other agencies.

3. How do I keep my child safe around water?: Never leave your child unattended around the tub, toilet, a bucket of water, the pool, ocean or any other area of water. If the water is deep enough to cover the child’s mouth and nose it is deep enough for your child to drown in. Remember, it only takes a few seconds for your child to slip away from you.

4. What places a child at risk of Sudden Infant Death Syndrome (SIDS)?: Children should always be placed on a firm mattress without pillows or additional blankets and should be placed on their side or back. They should be in a smoke free environment where the temperature of the room is comfortable but is not too warm. The mother should receive prenatal care and the child should receive his/her shots on time. If the child is sick he/she should be taken to the Doctor immediately.

5. Is my child safe around the guns in my house?: North Carolina law requires that all firearms must be stored in a safe manner so that an unsupervised child cannot gain access to the gun. At the present time Wes Cowen with the Onslow County Sheriff’s Department has gun locks available for free and can be contacted at 910-455-3113.

6. At what age can my child be left alone?: Children should never be left alone in the car as the temperature in the car can quickly rise placing the children at risk. Based on the children’s maturity level and if there are no physical or mental issues, the guidelines for Onslow County state that:
- A child age 8-10 can be left alone for short periods of time;
- From age 11-15 a child can be left alone for several hours, but not overnight;
- From age 16 on children of this age can be left alone for several days if they are comfortable with the situation.

Please call PMO for base housing rules.

7. At what age can a child baby sit?: Children ages 12 to 15 can baby sit children ages at least 2, this does not mean for overnight stays. Children16 and older can baby sit any age child overnight. Please call PMO for base housing rules.

8. What do I do if I want to give up my child who is 7 days old or younger?: Visit the Safe Surrender website.

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Social Services - Child Protective Services - Child Protective In-Home Services

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1. Who receives Child Protective In-Home Services?: Child Protective In-Home Services are legally mandated and is provided to families who have had a substantiation of abuse, neglect, dependency, or a finding of services needed.

2. What are the goals of Child Protective In-Home Services?: The goal is to maintain the safety of children; strengthen family’s capacity to protect and nurture their children; and maintain children in their own families.

3. What happens during Child Protective In-Home Services?: Child Protective In-Home Services provides:
- An In-Home Family Services Agreement jointly developed with the family and social worker to address the needs or conditions that threaten a child’s safety and placed the child at risk of future harm while identifying and building on the family’s strengths;
- Home visits by the social worker;
- Referrals to appropriate resources; and
- The opportunity for families to engage in the planning process while producing better outcomes of safety, permanence, and well-being for children.

4. When are Child Protective In-Home Services closed?: The services are terminated when parents/caretakers are willing to provide a safe home and demonstrate their ability to do so and/or the agency receives legal custody or placement responsibility.

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Tax - Registered Motor Vehicles

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1. Can you change my name/address on my motor vehicle tag & tax renewal?

Tag & Tax combined statements use the name and address on DMV records.
To ensure that future notices are mailed to you with the correct name/address, please make sure that when you renew your tag that you provide DMV with the change.

2. When is the last day I can pay my motor vehicle tax bill?

For motor vehicles that are registered under the staggered systems, taxes are due on the 15th day of the month following the month in which the registration renewal sticker expires.

3. I no longer own the car. Why must I pay the tax?

The tax was due when the tag was renewed or purchased.
If you sold this vehicle or no longer have possession of the vehicle and you turned the tags into the NC Division of Motor Vehicles, contact our office with a MAV-2 form from DMV to see if a proration can be made.

4. I believe I was billed twice on the same car. What do I need to do?

Please contact our office at 910-989-2201 .

5. When can I appeal my vehicle value?

Licensed vehicle value appeals, and supporting documentation must be postmarked within 30 days of the billing date printed on the tax bill.
Mail appeals and supporting documentation to: Onslow County Tax Administration, Attn: Vehicle Appeal, 234 NW Corridor Blvd, Jacksonville, NC 28540.

6. What supporting documentation should I submit with my vehicle appeal?

Examples of supporting documentation include: a copy of the bill of sale documenting the purchase price from a local dealer, a written appraisal performed by a dealer clearly stating the appraisal reflects the retail value as of January 1 of the year in which the taxes are due, pictures of the vehicle documenting its condition, documentation of high mileage from an annual inspection, oil change or other invoice, or repair estimates for significantly damaged vehicles.

7. Do you have the number to the License Plate Agency?

The Onslow LPA is located at 201 Wilmington Hwy, Jacksonville, NC 28540.
The phone number is 910-347-1000.
Hours of operation are Monday -Friday 9:00 to 5:00pm.

8. I have moved out of state. Can I get a refund of the Onslow County taxes paid on my vehicle?

You may be entitled to a prorated refund upon Onslow County receiving your new registration.
You are also required to return your tag to NCDMV, 1100 New Bern Ave., Raleigh, NC 27697

9. I paid taxes when I purchased and/or registered my vehicle. Why do I also have to pay property taxes?

When you purchase a car in North Carolina and register it for the first time you pay state taxes, a road use fee, registration fee, tag and title fees.
Vehicles are also subject to Onslow County and City (if applicable) property taxes.
The bill covers a full year beginning from the renewal date to the date the license tags expires.

10. How do I apply for a release or refund on my vehicle?

The owner surrenders the plate on the listed vehicle to Division of Motor Vehicles and obtains a FS-20 form and a bill of sale in order to receive a prorated tax bill for the months the tags were not used.

11. The value on my tax bill is more than I paid for the vehicle. How do I appeal?

Submit a copy of the bill of sale documenting the purchase price from a local dealer within thirty (30) days of the due date on your bill.

12. How are registered motor vehicles valued?

Motor vehicles are valued by year, make and model in accordance with the North Carolina Vehicle Valuation Manual.
Values are based on the retail value of the motor vehicle as of January 1 of the year in which the taxes are due.
For ad valorem tax purposes, licensed motor vehicles are NOT valued at wholesale, blue book or private party asking price.

13. Should I list my licensed motor vehicle during the regular listing period?

A licensed motor vehicle does not have to be listed for taxation. Registering a newly purchased motor vehicle or renewing a current registration with the NC Division of Motor Vehicles constitutes listing for local property taxes.

14. I paid taxes on a car that was stolen. Do I owe the taxes?

Provide a letter from the insurance company stating they have taken possession of the title, a receipt from the DMV showing the tag has been turned in and/or recognized as lost/stolen.
You may be entitled to a possible prorated refund.
NOTE: A police report does not qualify as proof.

15. I transferred tags from my old car to a new car. Do I owe the tax bill on the old car?

Yes, taxes follow the transferred tags. You will receive a bill on the new vehicle next year.

16. I turned in a leased vehicle. Why does the leasing company say I owe tax?

If the leasing company sold the vehicle you turned in, our office will need to see a bill of sale from the leasing company and a receipt (FS-20) from the DMV showing the tag has been turned in. Our office may prorate the leasing company’s bill.

17. I turned my tags into DMV. What should I do about the taxes?

If you still own the vehicle the taxes are due in full.
If not, the tax office will need proof of ownership transfer of the vehicle along with a FS-20 form from DMV.
This could include a copy of the bill of sale or a copy of the front and back of the title transfer showing you sold the vehicle.

18. I sold my vehicle but still have the tags. Do I have to pay taxes?

Yes, turn your tags into Division Motor Vehicle, then request a release or refund.

19. How long do I have to request a refund after the tags are turned into the DMV?

You must present a receipt from DMV to our office within one year of surrendering the plates.

20. I have moved to another county. Do I still owe Onslow vehicle taxes?

At the time of your renewal or purchase of a tag, the address the DMV provided us indicated that your residence was in Onslow County.
If you moved after the renewal date to another county the taxes are still due to Onslow County and you will be taxed the following year in the new county.

21. What does "registered vehicle" mean?

Registered vehicle means a vehicle that is registered with the North Carolina Division of Motor Vehicles with tags that have not expired.
Registered vehicles include tagged cars, trucks, boat trailers, utility trailers, camping trailers, and motor homes. Registered vehicles with a current (unexpired) tag are a special class of personal property and are excluded from being listed each year.

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Tax - Bank Attachments, Bankruptcy & Foreclosures

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1. Why have you turned my account over for foreclosure?

Your real property tax account became delinquent as of January 6th.
The tax collector has the authority by State Statute to use all enforcement measures including foreclosure to collect delinquent tax bills after that date.

2. Why do I have to pay attorney fees?

Once your tax account is turned over to an attorney firm for foreclosure, attorneys are authorized by State Statute to charge the fees and costs associated with the foreclosure process.

3. Where can I get information regarding Onslow County tax foreclosure properties?

Information regarding our tax foreclosures is available at http://www.onslowcountync.gov/DocumentCenter/View/6521/FORECLOSURE-SALES.

4. I have received a notice of bank attachment. Can I still pay the taxes to avoid having my bank account attached?

Yes, payment must be made in cash, certified check, money order or credit card only.
No personal checks can be accepted.
Please ensure that your payment reaches the Tax Office on or before the effective date on the notice.
You will also need to contact our office notifying us of the payment so we can send a cancellation of the attachment to your bank.

5. When the bank processed the bank attachment they deducted more from my account than the amount shown on the notice. What do I need to do?

Your bank charges a fee for processing an attachment.
This fee is retained by your bank, and you will need to contact them for further information regarding this charge.

6. What is a bank attachment and how does it work?

A bank attachment is a form of collection measures allowed by the NC General Statutes. It is served on your bank for outstanding taxes due.
Your bank then places a hold on your accounts for ten (10) days or until they have been notified by the tax office that the debt has been paid in full.
If your bill is not paid in full before the ten (10) day period ends, the bank is required by law to remit the amount of the attachment to the tax department.

7. Why is my tax bill not covered in my bankruptcy?

If you have listed Onslow County Tax Collector as a creditor, your Bankruptcy plan will cover the bills prior to your filing date.
If a bill is issued after the filing date it is the responsibility of the taxpayer to do one of the following:
1. pay it
2. contact your attorney to have the post-petition bill included into your plan
3. call our office to check the timing on submitting an amended claim.

8. Can I make payment arrangements if I am in bankruptcy?

Any taxes that were due at the time you filed bankruptcy are included in your plan (pre-petition).
We cannot offer payment arrangements on current tax bills (post-petition).
Partial payments will be accepted.

9. I am in bankruptcy. Why am I still getting notices?

Bankruptcy only covers the outstanding amount at the time you filed for bankruptcy.
If you feel this is an error please call our office at 910-989-2202.

10. Can my house be foreclosed on for delinquent taxes while I am in bankruptcy?

No, but once your bankruptcy is completed or dismissed, all real property taxes must be paid in full to avoid further collection measures.

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Tax - Billing and Collections

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1. How do I change my address with your office?

Change of address forms can be found on our website https://www.onslowcountync.gov/FormCenter/Tax-Office-6/Address-Change-Request-103 .

Please complete and submit on-line or print and return to our office at 234 NW Corridor Blvd, Jacksonville, NC 28540.

A change of address may also be emailed to: AddressChange@OnslowCountyNC.gov

2. I received a ***Final Notice of Past Due Property Taxes***. What does this mean?

The notice provides an amount that remains outstanding on this parcel.

If you have additional questions please call our office at 910-989-2202.

3. What will happen if I cannot pay my bill on time?

REAL PROPERTY tax bills that remain unpaid have interest that accrues at 2% interest the first month and 3/4% interest each month thereafter.

Taxes that remain unpaid are a lien against the property and are subject to foreclosure, bank attachment, garnishing of wages, and levy of personal property to be sold to satisfy the taxes.

PERSONAL PROPERTY tax bills that remain unpaid have interest that accrues at 2% interest the first month and 3/4% interest each month thereafter.

Personal taxes that remain unpaid are subject to bank account attachment, garnishment of wages, attachment of your state income tax refund, or levy of your personal property which may be sold to satisfy the tax bill.

4. I paid with a credit card. Why the additional fee?

Credit card companies charge a convenience fee to process your credit card transaction.

Typically credit card processing fees are absorbed by the company with whom you do business, however due to North Carolina Statutes, Onslow County does not have the authority to absorb this cost.

5. Can I pay my tax bill by credit or debit card at the tax office?

Yes, you may pay your tax bill by credit card or debit card on our website or in person at the tax office. There is a processing fee for this service.
If you pay in our office, staff is required to ask for another form of identification.
You may also pay by electronic check online or by phone. There is also a processing fee for paying by electronic check.
To make payments online visit our website at http://www.onslowcountync.gov/taxpayments
Listing forms can also be dropped off in the Tax Office Drop box, located by the entrance to the Onslow County Government Center.
Please do not place cash in the drop box.

6. Why does Onslow County advertise tax liens on real property?

We are required by State Statute to advertise all outstanding real property bills in the local newspaper.

Taxes are advertised in the name of the person that owned the property on the date taxes became delinquent, January 6th of each year.

7. What is this letter I received that refers to a Debt Setoff?

The debt setoff is a form of enforcement in which the North Carolina Department of Revenue is notified of your debt and any income tax refund or lottery winnings due to you will be attached to pay the bill.

The state will also charge a fee of 5.00 as well as an administrative fee of 15.00.

8. Why have you taken my state tax refund when I have already paid my bill?

Once we receive the money from your refund through the debt set off program, we will apply this money to any delinquent taxes that you may have.

If all delinquent taxes have been paid, a refund of the overpayment received from the State will be issued to you.

9. Why did I receive a letter for both debt setoff and wage garnishment or bank attachment?

Any debt that is past due is subject to all enforcement measures.

Please refer to the instruction sheet enclosed with your debt setoff letter.

The hearing officer has indicated in the instruction sheet that this letter does not keep you from having other collection enforcement measures taken against you.

The purpose of the letter is to allow you 30 days to object to the refund being attached. You must have a valid reason for an objection (such as: not your tax bill or never lived in Onslow.)

10. Does Onslow County sell tax liens?

No, the option to sell tax liens was abolished by the legislature in 1983.

11. Can I make monthly payment arrangements?

Optional Pre-Payment plans are available for REAL Property tax bills only, however this must be done prior to the bill becoming delinquent.
This facilitates monthly payments to ensure that taxes are paid before they become past due on January 6th.

12. I need to pay my bill but I am out of town.

You may go to the Onslow County Website and pay online using a debit or credit card (Visa, MasterCard or Discover).
There will be a transaction fee for all credit cards transactions.
Go to http://www.onslowcountync.gov/taxpayments.
You may also pay by E-check on our website .

13. What payment options do you offer?

Tax Payments may be made by cash, personal check, cashiers check, money order, credit cards, or debit cards.
Debit cards, credit cards or e-check payments may be made on-line by visiting our On-Line Tax Search, View and Pay Site at http://www.onslowcountync.gov/taxpayments

14. Where do I send my tax payment?

Please mail the bottom portion of your tax bill and check or money order to Onslow County Tax Collector, 234 NW Corridor Blvd., Jacksonville, NC 28540.
PLEASE DO NOT MAIL CASH.

15. I set up payments online but my account does not show paid? Why?

Please contact our office at 910-989-2202.

16. My tax bill is paid by my mortgage company. Can I pay the bill?

If you choose to pay the tax bill and your mortgage company has an escrow account, your mortgage company will submit payment to us typically in November.
If your mortgage company pays the tax bill and you have already submitted your payment, the refund will go directly back to the mortgage company .
We understand that this process often takes several months for them to refund you.
We recommend if you have an escrow account that you contact your mortgage company.

17. My name is misspelled on my tax bill. What do I need to do to correct it?

Please contact our Land Records Division at 910-989-2204 for questions or additional information.

18. Why have I received a refund from Onslow County Tax Administration?

Please contact our office at 910-989-2202 regarding refund inquiries.

19. What happens if my check is returned marked insufficient funds?

If your check is returned unpaid (insufficient funds, account closed, etc.) the taxes due will remain outstanding.
In addition, penalties plus interest will be added to your account.
A return check penalty of 10% ($25 minimum and $1000 maximum) plus any applicable interest will be applied to the total tax bill due.
No personal checks will be accepted; you must pay with cash or certified funds.

20. What are the requirements for a beer/wine license?

You must be approved by the North Carolina ABC Commission before we issue a Onslow County beer/wine license.
If you have not contacted the ABC Commission, please call them at 919-779-0700 or visit their website at https://abc.nc.gov/ .

21. Am I required to obtain a business license from Onslow County?

Schedule B Licenses for limited types of businesses are no longer required.
Onslow County does require you to obtain a beer and wine license if it pertains to your business.
You may also want to check with the City/County Inspections office to ensure you meet zoning requirements for the type of business that you are operating.
Onslow County Beer/Wine License Division can be reached at 910-989-2202.

22. How can I find out if my tax bill has been paid

You can view your tax bill at http://www.onslowcountync.gov/taxpayments or contact our office at 910-989-2202.

23. How much interest is charged per month for delinquent accounts?

Real and personal property 2% the first month and 3/4% interest each month thereafter.

24. I paid my bill on time, why do you have interest on my account?

Please contact our office at 910-989-2202.

25. I did not receive a tax bill

The Tax Office makes every effort to maintain accurate mailing addresses and re-send returned mail, including bills.
Please note that per NC Tax Statutes, property owners are responsible for paying taxes whether they receive a bill or not.

26. When are my personal property taxes due?

Real property and personal property taxes are due September 1 of each year, however North Carolina law allows you until January 5th to make payment without incurring interest.

27. Why did I receive a GAP property tax notice?

There was a gap in the registration of your vehicle resulting in a gap in the taxes billed.

The registration for your vehicle previously expired.

The vehicle registration was recently renewed or a new registration was issued. During the gap in registration, the vehicle was unregistered.

The County is required to collect property taxes for unregistered vehicles per North Carolina General Statute 105-330.3

For more information, see our website at: https://www.onslowcountync.gov/DocumentCenter/View/6954/What-is-a-Motor-Vehicle-Gap-Bill

28. Am I required to get a permit to move a mobile home?

It is unlawful for any person other than a mobile home manufacturer or retailer to remove or cause to be removed any mobile home without first obtaining a tax permit from the Tax Collector of the county in which the mobile home is situated.

For more information, visit our website at: https://www.onslowcountync.gov/285/Mobile-Home-Moving-Permits

29. How do I get a mobile home moving permit?

Permits may obtained at the Onslow County Tax Office, Collections Division, located at 234 NW Corridor Boulevard in Jacksonville.

In order to obtain a permit, any delinquent taxes plus estimated current year taxes must be paid.

In the event that the mobile home was not properly listed, the home must be listed and taxes computed in order to process the permit request.

For more information, visit our website at: https://www.onslowcountync.gov/285/Mobile-Home-Moving-Permits

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Tax - Business Licenses

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1. Must I have license from the County to operate my business?

Schedule B Licenses for a limited types of businesses are no longer required.
Onslow County does require you to obtain a beer and wine license if it pertains to your business.
You may also want to check with the City/County Inspections office to ensure you meet zoning requirements for the type of business that you are operating.
Onslow County Beer/Wine License Division can be reached at 910-989-2202.

2. Does Onslow County license also cover the City of Jacksonville?

A Onslow County Privilege License for Beer & Wine will not be sufficient for the City of Jacksonville if your business lies within the City Limits.
You may obtain information on how to obtain a City Privilege license by calling 910-938-5200.

3. How long is my license valid?

Your County Beer/Wine License must be renewed by June 30th of each year.

4. I closed my business. Can I get a refund on my paid license fee?

In accordance with NC General Statute 105-113.78 all license fees are non refundable.

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Tax - Exemptions

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1. What are the Property Tax Relief Exclusions/Exemptions that I may benefit from?

North Carolina General Statutes for Property Tax Relief includes Elderly and Disabled Exclusion, Disabled Veteran Exclusion and Circuit Breaker Tax Deferment Program.
Property Tax Exemption or Exclusion includes Non-Profit Organizations for religious, scientific, charitable and educational purposes.

2. Do I have to apply for the Elderly or Disabled exclusion every year?

No, once the application has been approved, the owner does not need to file an application in subsequent years unless there is:
1. a physical change to the property
2. a change in the use of the property
3. a change in the qualification or eligibility of the taxpayer.

The assessor must annually review at least one-eighth of the exempted or excluded parcels in the county to verify that those parcels continue to qualify.
EXCEPTION: Circuit Breaker Tax Deferment requires that an application be filed annually.

3. When is my Property Tax Relief application due?

Applications should be filed during the regular listing period, January 1 through January 31, but are considered timely through June 1.
Applications received after June 1 are considered untimely and cannot be approved by the assessor.

4. How do I apply for the disabled veteran's exemption; and what are requirements?

According to G.S.105-277.1.C , an application (AV-9) must be filed by June 1st.
Also, form NCDVA-9 must be submitted to the Veteran’s Administration Office to verify that the Veteran qualifies.
The VA will return the form to the veteran; it must then submitted to the Tax Office.
The Tax Office will assist in this process through our local Veterans Service Office. Disabled veteran defined is a veteran whose character of service at separation was honorable or under honorable conditions and who has a total and permanent service-connected disability or who received benefits for specially adapted housing under 38 U.S.C.2101.
There is no income or age limitation for this program; the first $45,000 of the appraised value of the permanent residence of the disabled veteran is excluded from taxation.

5. Do you offer any programs to assist the elderly?

Yes, we offer the Property Tax Relief program for the elderly and disabled.
Additionally, in 2009 North Carolina began offering a tax deferment program known as ’Circuit Breaker’. Under the Circuit Breaker program, according to N.C.G.S 105-277.1B, taxes for each year are limited to a percentage of the qualifying owner’s income. A qualifying owner must either be at least 65 years of age or be totally and permanently disabled.
1. For an owner whose income amount for the previous year does not exceed the income eligibility limit for the current year, which for the 2020 tax year is $31,000 .
2. The owner’s taxes will be limited to four percent (4%) of the owner’s income.
3. For an owner whose income exceeds the income eligibility limit ($31,000), but does not exceed 150% of the income eligibility limit, which for the 2020 tax year is $46,500.
4. The owner’s taxes will be limited to five percent (5%) of the owner’s income. Application for this program must be submitted each year.

6. How do I apply for the elderly exemption?

Applications for Property Tax Exemptions/Exclusions may be obtained by:
1. Visiting our County website at https://www.onslowcountync.gov/1098/Forms Click the Form AV-9 link.
2. Contacting our office at 910-989-2201.
3.Coming to the Tax Office at 234 NW Corridor Blvd, Jacksonville, NC 28540

7. How is income determined for the Elderly or Disabled Exclusion?

All moneys received from every source other than gifts or inheritances received from a spouse, lineal ancestor or lineal descendant.
For married applicants residing with their spouse, the income of both spouses must be included whether or not the property is in both names.
You must provide a copy of the first page of your Individual Federal Income Tax Return for the previous calendar year (unless you do not file federal income taxes).
If you do not file a Federal Income Tax Return, you must attach documentation of income.
NOTE: Social Security Number disclosure is mandatory for the approval of the Elderly or Disabled Exclusion and will be used to establish the identification of the applicant.

8. What is the age requirement for the elderly exemption?

You must be 65 years or older on January 1 for the year in which you are applying for the exclusion.
If the property is owned by both husband and wife, at least one must be 65 years or older.

9. Are churches automatically exempt from property taxes?

Religious entities are required to complete an application to receive the real property exemption.
The application must be received during the regular listing period which is January 1 through January 31 of each year.
Please visit our website to obtain an application or you can call the tax office at 910-989-2204.
https://www.onslowcountync.gov/296/Property-Exemption-Application (click PropertyExemptionApplicationPDF)

10. My church has a bus. Is it automatically exempt from taxes?

No, your church will be required to complete an application for the religious exemption for motor vehicles (due no later than January 31).
Upon our review, if your church meets the statutory requirements, an exemption would be granted.
The application for Motor Vehicle Property Tax Exemption can be found on our website a https://www.onslowcountync.gov/1098/Forms, or you can call 910-989-2201 and request that we mail you an application.

11. I am an active duty soldier. Is my property exempt?

In compliance with the Servicemembers Civil Relief Act, NC does offer a military exemption.
In order to determine eligibility you will need to submit a copy of your most recent Leave and Earning Statement (LES).
If your LES indicates that your state of residence is North Carolina, you are required to pay the taxes and do not meet the military exemption requirements.

12. My husband is a resident of N.C. but is deployed, does he owe taxes?

In compliance with the Servicemembers Civil Relief Act all deployed military personnel are allowed ninety (90) days after the end of their deployment to pay property taxes that became due or delinquent during the term of deployment.
Military personnel that pay before the end of the 90 day period are not liable for any interest.
A copy of the service member’s military deployment orders must be mailed or faxed to our office.
FAX: 910-937-1328 Mail: Onslow County Tax Office, 234 NW Corridor Blvd, Jacksonville, NC 28540

13. I am a disabled veteran. Can I get a discount on my vehicle taxes?

To meet the statutory requirements for this type of exemption you must complete an application (form AV-10V) for an exemption (available on our website) and provide a copy of a 38 U.S.C. 3901 letter (provided by your veteran’s representative).
https://www.onslowcountync.gov/1098/Forms then AV-10V.

14. I am military active duty. Will my wife's property be exempt?

The Military Spouses Relief Act does exempt qualifying military spouses from NC ad valorem taxes.
In order to qualify, the military spouse must provide proof of having established and maintained a domicile in the same state as the military member.
In order to receive the exemption, military spouses must provide a copy of their Dependent Military ID, the military member’s LES, and a tax return, driver’s license or other document showing proof of residency in the military member’s state of residence.

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Tax - General Questions

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1. Where is the Onslow County Tax office located?

The Tax Office is on the second floor of the Onslow County Government Center at 234 NW Corridor Blvd, Jacksonville, NC 28540

2. What are the hours of operation of the Tax office?

The normal hours are 8:00 AM to 5:00 PM Monday through Friday.

3. What is the last day to pay your taxes before they become delinquent?

The last day to pay your taxes is January 5th before interest accrues.
Taxes paid after January 5 are delinquent and are subject to interest.
If January 5th falls on a weekend the next working day would be the last day to pay before interest accrues.

4. What are the North Carolina General Statutes?

North Carolina General Statutes (Chapter 105) are all laws associated with taxation for the state of North Carolina.
A complete listing of all statutes can be accessed online at the North Carolina General Assembly website. https://www.ncleg.gov/Laws/GeneralStatutes

5. Who Sets The Tax Rate?

The Board of County Commissioners, by law, determines county tax rates.
The rate will not be set until the annual budget adoption procedure concludes in late June.
The new rate becomes effective on July 1.

6. What is the tax rate for Onslow County?

County Tax rates can be found under the Onslow County Taxes tab at https://www.onslowcountync.gov/278/Tax-Rates

7. Is there a drop box?

Yes, the Tax Office Drop box is located by the entrance to the Onslow County Government Center.

Please do not place cash in the drop box.

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Tax - Land Records Division

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1. My Property was Annexed and I received a tax bill. What am I paying for?

North Carolina Statute requires that once you have been annexed into the corporate limits of the city, taxes for the period remaining in that fiscal year are due by the taxpayer.
All governmental units in North Carolina operate on a fiscal year, which is July 1 - June 30 of the following year.
In addition, your property or a portion thereof now falls into two jurisdictions, those being City and County.
This subjects your parcel to the individual tax rate of each jurisdiction and all the services provided by both of them.
Some of the city services include water, sewer, trash collection and police protection.

2. What is the legal description for my parcel?

Legal description can be found on our website at https://maps.onslowcountync.gov/ .
The legal description will be displayed in the Results once you search and locate your parcel.

3. Where did you obtain the legal description?

The legal description is obtained by information within the deed that is recorded in the Register of Deeds Office.

4. How can I find out the owner of a specific property?

Please visit our GIS/Mapping website at maps.onslowcountync.gov

5. What does an arms-length transaction mean?

The most probable price in money which a property should bring in an open and competitive market, the buyer and seller each acting prudently and knowledgeably and assuming the price is not affected by undue persuasion.

6. What is the difference between deeded and mapped acreage?

DEEDED ACREAGE is part of the legal description in the recorded deed.
MAPPED ACREAGE (calculated acreage) is computed for each parcel by our Mapping Office from the DEED -metes and bounds- legal description.
This process, using Geographic Information System (GIS) computer software is highly accurate and provides a uniform method from parcel to parcel.

7. What is the acreage of my parcel?

To obtain information regarding the physical characteristics of your property please visit our GIS/Mapping website at maps.onslowcountync.gov

8. The listing taxpayer is deceased. What do I need to do?

You must provide a copy of the death certificate. (If the death occurred out of state, a copy of the will is required)

9. The listing taxpayer name has changed due to a divorce. What do I need to do?

You must provide the Tax Office with a copy of the court order.
This will not change the deed name. You must record a new deed with the Register of Deeds Office.

10. The listing taxpayer name has changed due to a marriage. What do I need to do?

You must provide the Tax Office with a copy of the marriage certificate.
This will not change the deed name. You must record a new deed with the Register of Deeds Office.

11. How do I find the deed book page and plat numbers for my parcel?

Deed book and page and/or plat book and page can be found on our website at https://maps.onslowcountync.gov/ .
These numbers will be displayed in the Results once you search and locate your parcel.

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Tax - Listings Division - Business Personal Property

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1. What is Business Personal Property?

All assets used in the conduction of a business or trade is Business Personal Property and should be listed with the County.

2. What business personal property am I required to list?

All businesses should list all asets used in the conduction of their business.
Examples are: computers, printers, copiers, furniture & fixtures, machinery & equipment, tools, telephone and their systems, fax machines, alarms, display cabinets, racks, etc., cleaning supplies, office supplies.
This list is illustrative of the type of property that should be listed, but there may be other assets that should be listed.
Additional questions may be directed to the Tax Office Listings Division at 910-989-2201.
All assets used in a business should be listed whether they are capitalized or expensed, with the exception of expensed computer software.

3. Am I required to list household furnishings?

If you rent your house or condo, it is considered to be a business and you are required to list all personal property associated with the property.
The amount listed is the actual historic cost of the furnishings, or 8% of the house value if actual cost is unavailable.

4. I listed my business in the wrong county. Will I be penalized?

If you listed in the wrong county and your listing was on time, you will not be penalized.
However, you will have to furnish proof of filing on time in the other county.

5. My business was listed in two counties. Can I get a refund?

You may be subject to a refund in Onslow County if you did not have any assets in this County on January 1st.
However, you will have to show proof that you listed your property in another county.
You may send a copy of your listing in the other county.

6. When does the Business Personal Property need to be listed?

The listing deadline for filing business personal property is January 31st, unless you have requested and been granted an extension.
The filing deadline is extended until March 15th with an approved extension request.

7. I purchased a new business. What do I need to do?

Visit https://www.onslowcountync.gov/1042/Business-Listings or contact our Listings Division at 910-989-2201.

8. How do I get my business personal property account number?

You can do a tax bill search by business name to view the account number associated with current and previous tax bills at https://onslowco.munisselfservice.com/citizens/;
or call our office at 910-989-2201.

9. Can I list my business property on-line?

There is not currently a process in place to accommodate on-line listing.

10. Can my accountant list my business property on-line?

There is not currently a process in place to accommodate on-line listing.

11. Can my accountant sign my personal property listing form?

An agent of the taxpayer authorized by the taxpayer or a principal officer may sign the listing.
The agent must have an Authorized Agent Form on file with the NC Department of Revenue for each taxpayer.

12. Can I request an extension for listing business property?

Yes, you can request an extension for listing your business.
The request must be received or US postmarked by January 31st.

13. If I am granted an extension, what is the deadline for submitting my listing?

If your listing is mailed to our office, it must be received or US postmarked by March 15th.

14. Are instructions available for completing the business listing form?

Instructions for preparing listing forms are attached to the form.
Visit https://www.onslowcountync.gov/1042/Business-Listings

15. How did you arrive at the values on my business property?

Appraisers apply the North Carolina Department of Revenue Cost and Depreciation schedules to the cost listed by you to determine the assessed value.

16. What is the assessed value of my business property?

The assessed value of your business personal property is the fair market value derived from the cost, depreciated according to the type of property.

17. How much are the taxes on my business personal property?

Taxes are calculated according to the (Assessed Value X Tax Rate) in your district per one hundred dollars valuation.

18. How do I request an extension?

You may request an extension online by visiting our website at https://www.onslowcountync.gov/1042/Business-Listings or mail, fax or email the request by the end of the listing period, January 31st.

19. When are the listing forms mailed?

The listing forms are generally mailed the last week of December.
If you do not receive your listing forms by the middle of January, call this office at 910-989-2201.

20. I purchased my business after January 1st. Do I have to list?

If you were not operating your business on January 1st, you do not have to list the business for that year.
However, if you are in business on January 1st of the following year, you will have to list your business with the Tax Administration Office.

21. I closed my business after January 1st. I received a tax bill. How much am I responsible for?

Ownership, value and situs are determined as of January 1 of each year.
You are responsible for the taxes for this year.
The following January when you receive a business listing form, you will need to write on it that the business was sold and what happened to the assets.

22. I sold my business. Do I have to list my business?

If you sold your business after January 1st, you will have to list your business and note on the listing form when the business was sold.

23. When can I appeal my business personal property value?

Pursuant to N.C.G.S. 105-317.1 you may appeal your business personal property value within 30 days of the bill date.
Your appeal must be made to Onslow County Tax Administration.
Appeal forms can be downloaded from our website at: https://www.onslowcountync.gov/307/Personal-Property-Appeals-Process

24. Is software taxable?

Software is taxable if it is embedded, meaning computer instructions known as microcode that resides permanently in the internal memory of a computer system and not intended to be removed, or it is purchased or licensed from a person who is unrelated to the taxpayer and it is capitalized on the books of the taxpayer in accordance with GAAP. Expensed software is exempted.

25. Are leasehold improvements taxable?

Leasehold improvements are taxable.
If you make improvements to a building that you do not own, please provide a detailed list of the improvements along with your listing.
Examples of leasehold improvements are dropped ceilings, special lighting or lavatories.

26. Do I have to list my supplies?

Yes, you must list the supplies that you had on hand on January 1st.
This would include office supplies, maintenance supplies, cleaning supplies, fuels of any kind, spare parts for equipment that are not held for resale.
Supplies that are immediately consumed in the manufacturing process or that become a part of the property being sold, such as packaging materials or raw materials for a manufacturer, do not have to be listed.

27. I have a business in my home. Do I have to list it?

Yes. You must list your business if you are filing your business as income for Federal and State income tax purpose and receiving depreciation on your assets against your income.

28. How can I get a listing form to list my business?

Visit https://www.onslowcountync.gov/1042/Business-Listings to download a traditional or fill-in form.

29. How can I change my address for my business?

You may change your address by downloading the change of address form found on our
website at https://www.onslowcountync.gov/FormCenter/Tax-Office-6/Address-Change-Request-103 or call our office at 910-989-2201.

30. I did not buy any new equipment or assets. Do I have to list?

Yes, a return is required to be filed with our office each year, listing the cost of all assets associated with your business even if no new assets were purchased.

31. What is Construction-in-Progress (CIP)?

CIP is an asset that is being constructed but has not been completed. It can be real or personal property; however, only list personal property associated with your business.

32. Can I fax my listing forms?

No, we do not accept faxed listing forms.
You must mail the listing form in with the original signature.

33. Do I have to list farm equipment?

Yes, you will have to list farm equipment as Business Personal Property, because you are generating income from it.
Garden tractors/riding lawn mowers used for personal use only are not required to be listed.

34. What do I have to list from my rental property?

You will have to list all appliances, such as dishwashers, stove/range refrigerators, washer/dryer, microwave oven, and household furnishing in your rental properties.

35. What are late listing penalties?

There is added a penalty of 10% for each listing period in which the property was not listed up to a maximum of 60%

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Tax - Listings Division - Personal Property

Show All Answers

1. Do you offer exemptions for the elderly on vehicles?

There are no statues in North Carolina that allow us to give an exemption on motor vehicles for the elderly.

2. I sold this boat. Why did I receive a tax bill?

If you were the legal owner of the boat January 1, you are responsible for the taxes that year.

3. What personal property am I required to list?

List all aircrafts, boats, boat motors(detachable), manufactured/mobile homes, jet skis, and permanent tag vehicles and unlicensed vehicles, and business personal property owned by you on January 1st.

4. When am I required to list personal property?

The listing period is January 1 - January 31 of each year.

5. Are manufactured homes required to be listed each year for taxes?

Manufactured homes are required to be listed each year as personal property under North Carolina General Statues if they do not qualify as real property.
To qualify as real property, the owner must own the land and the moving hitch, wheels and axles must have been removed.

6. What happens if I do not return the listing form timely?

As required by state law, late listings will receive a 10% penalty.

7. What is the penalty on late listings?

There is added a penalty of 10% for each listing period in which the property was not listed up to a maximum of 60%.

8. If January 31st falls on a weekend, what is the listing deadline?

The next business day.

9. Will you be mailing me a listing form each year?

Taxpayers who have listed personal property the previous year should expect to annually receive a listing form.

10. Can I fax my listing form in?

You cannot fax the listing form to us.
The form must be brought into the tax office or postmarked by January 31st.
Listing forms can also be dropped off in the Tax Office Drop box, located by the entrance to the Onslow County Government Center.

11. Will you send a notice of my personal property's assessed value?

Your tax bill that you receive in July or around the first of August will serve as your assessment notice.
You have 30 days from the mailing date on the bill to appeal the personal property value.

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Tax - Real Property

Show All Answers

1. What is the Board of Equalization & Review?

The Board of Equalization and Review a ’special board’ composed of five Onslow County citizens appointed by the Board of County Commissioners to serve in their stead.
The Board of E & R exists to hear taxpayer appeals with respect to the listing and appraisal of property.

2. How do I find a land/building breakdown for condominium values?

Land is not separately priced on condominiums.
Land value is inherent in the assessed value of the unit.

3. How do I determine square footage for individual condominium units?

This information can be obtained by calling our Appraisal Division at 910-455-7431.

4. Are your measurements OUTSIDE or INSIDE?

Measurements are taken from the outside.

5. Do you physically measure the dwelling or use plans?

Exterior measurements are physically conducted.
If plans are available, appraisers compare them to the information they have obtained.

6. How often are revaluations done? When is the next one?

According to NC General Statute 105-286 each of North Carolina’s 100 counties must revalue property at least once every eight years; however that cycle can be advanced by resolution of the county’s governing body (County Commissioners).
Onslow County’s resolution requires reappraisals every four years.
Onslow County’s most recent revaluation was effective January 1, 2018.

7. I have three (3) bedrooms in my home. Your system says four.

The number of bedrooms is a descriptive field that does not change value.
To ensure our data is correct contact our Appraisal Division at 910-455-7431 and request that your property data be updated.
Once we have received your information, it will be corrected for the new appraisal year.

8. How can I determine how much the taxes will be for a newly constructed home?

It is best to have your closing attorney calculate taxes based on the sale price of the property.
However this will be an estimate only, and will not be the actual tax bill amount.

9. What if my land does not pass the percolation (perk) test and has not in years?

The land must be tested by the Health Department or private soil scientist.
Once we receive a copy of the perk report, we will review your value.
If the value is reduced, it will be for current year forward. It is not retroactive.

10. The square footage on my fee appraisal is different from tax records.

Our square footage will be different because we use outside dimensions and fee appraisals generally measure each room individually and use a cumulative total.

11. Do I need to be home when an appraiser visits?

You do not have to be home when an appraiser visits your home unless there is a need to have access to the inside.
If that is the case, an appointment will be made prior to the visit.

12. An appraiser's card was left on my door. Why were they here?

If our office has received information from City/County Inspections regarding the issuance of a building permit or if you have recently filed a real estate appeal, one of our staff appraisers may have visited your property.

13. When does the appraiser visit my home to appraise it?

In a non-reval year, an appraiser could visit your property for any of the following reasons;
1). Change to property triggered by the issuance of a building permit(new construction, additions, or demolition)
2). Review of property due to land modification (parcel split or recombination)
3). Verification of physical characteristics in preparation for an appeal to the Board of Equalization and Review or the next countywide reappraisal.
4). Transfer or sale of the property.

14. Why is sale price for my house more than your assessed value?

The tax-assessed value is based on 100% market value as of the last general reappraisal, effective January 1, 2018.

15. Who do you contact for City or Town Nuisance liens?

You may contact City or Town which issued the lien.

16. I no longer own this piece of property?

The ownership of real property is determined annually as of January 1.
If you have received written communication from the Tax Office and you are no longer the owner, please forward the correspondence to the current owner.

17. What are the requirements for the Present-Use program?

There are three (3) classifications of property that may qualify for the Present - Use Program; they are, Agriculture, Forestry and Horticulture.

Property coming within one of the three following classes may be eligible for Present-Use if a timely and proper application is filed.
1. AGRICULTURE -Individually owned agriculture land consisting of one or more tracts, one of which consists of a least 10 acres that are in actual production and for the (3) years preceding January 1 of the year for which benefit is claimed, have produced an average gross income of at least one thousand dollars ($1000.00)
2. HORTICULTURE-Individually owned horticulture land consisting of one or more tracts, one of which consists of at least 5 acres that are in actual production and that for the three years preceding January 1st of the year in which the benefit is claimed, have produced an average gross income of at least one thousand dollars ($1000.00)
3. FORESTRY - Individually owned forestland consisting of one more tracts, one of which consists of at least 20 acres that are in actual production and are not included in a farm unit.

18. My home is not worth the value you have it assessed for. How is this value determined?

The tax office values property based on 100% fair market value as of the effective date of the last reappraisal.
When determining the assessed value of a property there are several factors considered.
Among those is age of dwelling, square footage, property type, quality of construction, as well as the location of the property. Staff appraisers closely review sales of comparable properties within the same local area.

19. How do I find out about buying surplus property?

Surplus property information including current properties under or awaiting bids, bid forms, and other information can be accessed from the Onslow County Purchasing Dept. website under the Surplus Property at https://www.onslowcountync.gov/772/Surplus-Land-Listing .

20. How can I file an appeal?

You have two options:
1. You can file your request on-line at https://www.onslowcountync.gov/FormCenter/Tax-Office-6/Board-of-Equalization-and-Review-Appeal--94
2. Call 910-455-7431 to request an appeal form will be mailed to you.
You may appeal your value beginning January 1st each year through 5:00 p.m. on the date The Board of Equalization and Review adjourns, which is May 22, 2020.
Appeals are for the current year and are not retroactive.
Annually, the Board of Equalization & Review publishes the expected adjournment date in a newspaper having general circulation within the county.

21. How do I appeal online?

You can file your request on-line at https://www.onslowcountync.gov/FormCenter/Tax-Office-6/Board-of-Equalization-and-Review-Appeal--94

22. When can I appeal?

Beginning January 1 of every year ending when the Board of Equalization and Review adjourns, typically during the month of May.
The official adjournment date is published in a local newspaper.
The Board will adjourn on May 22, 2020 at 5:00 p.m.

23. Will my current fee appraisal, HUD statement, or refinance be enough to lower my value?

It will not. If our revaluation were effective the current year, then current sales information would be allowed.
As is stands our revaluation was effective January 1, 2018 so only sales information before January 1, 2018 are allowed.

24. How often are revaluations done?

Every 4 years, Onslow’s next revaluation will be effective January 1, 2022.

25. If my value is lowered can I get a refund for prior years?

We are not allowed to refund prior years. NC General Statutes states “ An increase or decrease in appraised value made under this section (N.C.G.S 105.287) is effective as of January 1 of the year in which it is made and is not retroactive”.

26. What is Revaluation (General Reappraisal)?

A revaluation is the process of valuing all real property at 100% of its market value.
Onslow County’s last revaluation was effective January 1, 2028.
All counties in North Carolina must complete a revaluation at least once every eight years.
NOTE: GENERAL REAPPRAISAL AND REVALUATION MEAN THE SAME THING.

27. Will you accept my fee appraisal as supporting documentation for an appeal?

A fee appraisal that you submit will be entered into evidence as part of your appeal.
However, this is not the only form of documentation that we analyze to determine if the market value is correct.
Please note the criterion considered by the Board is 100% market value as of the county’s most recent general reappraisal (revaluation).
Onslow’s most recent revaluation was effective January 1, 2018 meaning all real property is appraised based on market conditions as of that date.

28. What is Market Value?

Market value is the most probable price, expressed in terms of money that a property should bring in an open and competitive market between a willing buyer and willing seller both being aware of what the property can or cannot be used for and neither acting under duress.
Market value is generally determined from sales between unrelated and unbiased buyers and sellers.

29. Why is a revaluation done?

Revaluation is conducted to make sure that all real property is valued equitably based on its market value as of an effective date.
By North Carolina Law, all counties must conduct a revaluation at least once every eight years; however, the date for a revaluation can be advanced.
The last revaluation Onslow County conducted was in 2018.
This means that since 2018 all property owners are carrying value and paying taxes based on the 2018 true market value of each property.

30. Who determines the market value?

The Onslow County Office of Tax Administration does not create market value.
Market Value is established by sales transactions of real estate between willing buyers and sellers (real property).
These transactions are referred to as sales.

31. How is my property value determined?

North Carolina requires all real property to be appraised at 100% market value as of the effective date of county’s most recent General Reappraisal.
Market value is established by buyers and sellers of real estate. Appraisals for tax purposes are determined by comparative sales analysis with in a locational market area.

32. Who Appraised My Property?

Beginning with the 2000 General Reappraisal (Revaluation) Onslow County implemented what is referred to as "In-House" revaluation.
Appraisals in both the General Reappraisal year and non-revaluation years are completed by the Onslow County Assessor’s Real Property Appraisal Staff.
All staff appraisers are required to be certified with the North Carolina Department of Revenue.

33. What Are The Appraisals Based On?

North Carolina requires all real property to be appraised at its 100% Market Value as of the effective date of county’s most recent General Reappraisal.
Onslow County’s General Reappraisal is effective January 1, 2018.

34. What if I don't agree with the value of my property?

Anyone that owns or controls property within the County has the right of appeal beginning January 1 until the adjournment of the Board of Equalization & Review for a subject year.
Appeals are for the current year and are not retroactive.
An appeal heard by the Board can result in one of (3) three possibilities:
1). A lower value
2). A higher value
3). No change in value

35. What if my property will not pass a percolation ( perk) test?

Land that does not perk may be grounds for appeal.
Submit your completed appeal form during the appeal period (January 1 through Board of Equalization & Review adjournment) along with documentation from a registered soil scientist.
Once we receive a copy of the perk report, we will review your value.
If the value is reduced, it will be for current year forward. It is not retroactive.

36. Do I need to come to my appeal hearing with the Board of E&R?

You can appear in person before the Board of Equalization and Review, but you do not have to.
If you are unable to attend on the date and time set by the Clerk to the Board, your case will still be heard.
The board will review all submitted documentation regarding your case and a decision will be mailed to you.

37. Can a tax representative present my case before the Board of E&R?

Tax representatives/professionals, unless licensed to practice law in North Carolina may not represent a party before the Board of Equalization & Review.
Acting under a Power-of-Attorney, tax representatives generally may appear before the Board as sworn witnesses.
They are allowed to submit an appeal on behalf of the property owner only if accompanied by a Power of Attorney signed by the owner or corporate officer of the business.
The Power of Attorney form is available on-line at: https://www.onslowcountync.gov/DocumentCenter/View/11159/Tax-Appeal-Power-or-Attorney-Form

38. Can a family member appeal my case before the Board of E&R?

If you would like a relative to present your case to the Board of Equalization & Review, you will need to submit a Power- of- Attorney form along with your application of appeal.
The Power of Attorney form is available on-line at: https://www.onslowcountync.gov/DocumentCenter/View/11159/Tax-Appeal-Power-or-Attorney-Form

39. What are valid sales that I can submit to support my opinion of value?: Generally, valid sales that occurred within 12 months of the last countywide revaluation date (January 1, 2018) can be considered, provided that the properties that sold are comparable to yours in terms of location and similar features. Transactions between related parties, foreclosures, short sales, and auctions are not considered valid sales.

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Veterans Service

Show All Answers

1. How can I get a copy of my DD 214 or discharge papers?: St. Louis Personnel Records Center is the site that stores all military discharges, DD 214s, service medical records, and other personnel information pertaining to the veteran. You can fill out an online application for the records you need.

Request Your Military Service Records Online

2. How do I get a certificate of eligibility for a VA guaranteed home loan?: Most lenders have access to the Automated Certificate of Eligibility system. This internet based application can establish and issue an online Certificate of Eligibility in a matter of seconds. To request an eligibility certificate for loan benefits, you must complete VA form 26-1880 and submit to your nearest VA eligibility center along with acceptable proof of as described on the instruction page of the form. This form and others can be downloaded from the VA website.

3. How can I register to use the VA Medical Center in Fayetteville and its outpatient facilities?: Veterans can use the VA Medical Center Fayetteville after submitting a 1010EZ application form along with a copy of their DD 214. The veteran must have received a discharge that is other than dishonorable to qualify for medical care. The application for enrollment can be completed online or veterans can also visit the Jacksonville Community Based Outpatient Clinic (CBOC) located at:
4006 Henderson Drive
Jacksonville, NC

At the clinic the veteran can enroll by bringing in their DD214, their VA disability rating letter if they have one or their income information if they do not have a service connected disability. The CBOC can be reached at 910-353-6406.

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Youth Services

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1. Who is eligible to receive services?: Any juvenile, age 10-17, who is experiencing or exhibiting high-risk behaviors such as problems at school/home, anger, criminal behavior, drug/alcohol use, etc.

2. What is an undisciplined juvenile?: A juvenile is considered undisciplined if he or she is between the age of 6-18 and is:
1. Regularly disobedient to his/her parents, guardians or custodians and is beyond their disciplinary control, or who is regularly found in places where it is unlawful for a juvenile to be, or who has run away from home for a period of 24 hours, and/or
2. Under 16 and unlawfully absent from school.

3. What is a delinquent juvenile?: Any juvenile who is between the age of 6-17 who has committed an offense which could be considered a crime or infraction, including violation of the motor vehicle laws.

4. What services do you offer?: Please visit our programs page.

5. How much do services cost?: All services are free to Onslow County residents.

6. When are you available?: Regular business hours are Monday through Friday, from 8 a.m. to 5 pm.

7. Can I just call and talk to someone?: Yes. All you need to do is call 910-455-1202.

8. Who can make referrals?: Most referrals are from Juvenile Court, Law Enforcement, Schools, or other juvenile serving agencies.

9. Where is Youth Services located?: All our offices are located at 220 Georgetown Road (between the Board of Education and ONWASA).

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▼ Geographical Information Services

▼ Health Department

▼ Library

▼ Library - Winter Reading Challenge

▼ Mosquito Control

▼ OCAS FOSTER FAQ

▼ Onslow County Farmers' Market FAQs

▼ Planning & Development

▼ Register of Deeds - Records Requests

▼ Senior Services

▼ Senior Services - Adult Day Care

▼ Social Services - Adult Services

▼ Social Services - Child Protective Services

▼ Social Services - Child Protective Services - Child Protective In-Home Services

▼ Tax - Registered Motor Vehicles

▼ Tax - Bank Attachments, Bankruptcy & Foreclosures

▼ Tax - Billing and Collections

▼ Tax - Business Licenses

▼ Tax - Exemptions

▼ Tax - General Questions

▼ Tax - Land Records Division

▼ Tax - Listings Division - Business Personal Property

▼ Tax - Listings Division - Personal Property

▼ Tax - Real Property

▼ Veterans Service

▼ Youth Services

Live Edit

Administration Office

Phone: (910) 989-3000

Hours: Monday- Friday8:00AM- 5:00PM

▼
Animal Services Adoption Process

▼
Asset & Facilities Management

▼
Board of Elections

▼
Board of Equalization & Review

▼
Building Code Inspections

▼
E-911 Services

▼
Emergency Medical Services

▼
Finance

▼
Geographical Information Services

▼
Health Department

▼
Library

▼
Library - Winter Reading Challenge

▼
Mosquito Control

▼
OCAS FOSTER FAQ

▼
Onslow County Farmers' Market FAQs

▼
Planning & Development

▼
Register of Deeds - Records Requests

▼
Senior Services

▼
Senior Services - Adult Day Care

▼
Social Services - Adult Services

▼
Social Services - Child Protective Services

▼
Social Services - Child Protective Services - Child Protective In-Home Services

▼
Tax - Registered Motor Vehicles

▼
Tax - Bank Attachments, Bankruptcy & Foreclosures

▼
Tax - Billing and Collections

▼
Tax - Business Licenses

▼
Tax - Exemptions

▼
Tax - General Questions

▼
Tax - Land Records Division

▼
Tax - Listings Division - Business Personal Property

▼
Tax - Listings Division - Personal Property

▼
Tax - Real Property

▼
Veterans Service

▼
Youth Services

Hours: Monday- Friday
8:00AM- 5:00PM