E-911

Mission Statement:

To serve as Onslow County’s premier Public Safety Answering Point by professionally dispatching Emergency Responders to ensure the safety of our citizens and visitors, while promoting the quality of life in Onslow County.

About Us:

Onslow County Communications Center (E911) is the primary public safety answering point for Onslow County. All emergency calls are received, prioritized and dispatched appropriately, based on National Protocol Standards.  Emergency responders for Fire, Law and EMS are dispatched to all citizens in need, with the exception of the City of Jacksonville Fire and Police and Camp Lejeune, by Onslow County E911. 

Call Process:

The administrative and/or 911 call is received, documented in a computer aided dispatch (CAD) console and recording system, prioritized, and dispatched to the appropriate department and responder with all associated activity documented. Extensive training and required certifications prepare our telecommunicators to receive and process calls for service in a professional and expedient method with emphasis on saving life and property.  The call volumes for all emergency lines are over 14,000 calls per month.  The center prides itself on utilizing the newest and most up-to-date technology and equipment in providing the best response possible for our citizens

Call Center:

The Onslow County Communications Center is operational 24 hours a day, receiving calls and dispatching responders for five municipal police departments, ten EMS/Medic units, seven rescue squads, 24 volunteer fire departments, the Sheriff Department, and other Public Safety agencies to include Animal Control, Airport Police, Forestry.  We also provide assistance to agencies after hours such as Dept. of Social Services and Probation. The Division maintains satellite telephone and radio communications with the state and federal emergency management agencies and Camp Lejeune. The center prides itself on utilizing the newest and most up-to-date technology and equipment in providing the best response possible for our citizens.

Staff:

Each Telecommunicator is required to maintain certifications in Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch, Division of Criminal Information, CPR, Emergency Telecommunicators Certification, and NIMS averaging 100 hours annually of required continuing education per person. We have four shifts with six telecommunicators each, working around the clock to ensure our citizen’s safety.